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    IT Support Technician - United Kingdom - Vintage Cash Cow

    Vintage Cash Cow
    Vintage Cash Cow United Kingdom

    1 week ago

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    Description
    Welcome to the IT Support arm of Vintage Cash Cow's Technology & Data Team. IT Support is a crucial component in ensuring the seamless operation of our technology infrastructure.

    We play a pivotal role in maintaining and implementing new technologies that power Vintage Cash Cow's day-to-day operations and contribute to the overall growth of the business.

    As an IT Support Technician at Vintage Cash Cow, your primary objective is to provide effective and efficient support, administration and monitoring of the IT network, encompassing both hardware and software resources.

    This role will report to the Head of IT and collaborate with various teams across the business, taking ownership of the technology solutions used and managing relationships with third-party vendors.

    Work with the Head of IT to learn and develop an understanding of the VCC IT network and infrastructure
    Become the first line of support, triaging requests, issues, and incidents, and escalating when necessary.
    Assist in the delivery of several major IT projects.
    Contribute to ongoing documentation, asset management, and inventory management.
    Provide support for VCC hardware, including the onboarding of new starters and offboarding of IT users.
    Offer guidance, assistance, and advice to staff, promoting IT best practices and security awareness.
    Assist with the management of IT GDPR adoption and adherence.
    Contribute to the delivery of technical projects and the installation, configuration, and support of relevant software and hardware.
    Maintain accurate asset registries and IT documentation,

    Continue to take on a more central role in the delivery of major IT projects, showcasing your ability to work independently and deliver high-quality results.

    Expand your involvement in IT governance, compliance, and security, demonstrating a best practice approach.

    Actively contribute to the enhancement of IT processes and workflows, proposing improvements and staying on top of industry trends and updated regulations.

    Mentor other team members and provide guidance on ITIL practices
    Assisting the development team with software bug fixes, troubleshooting and testing
    Onboarding of new starters, setup necessary accounts and provision of required hardware
    Offboarding of IT users including equipment return and account termination
    Provide guidance, assistance and advice to staff utilising VCC IT where required
    Provide support and assist with delivery of technical projects
    Installation, configuration and support of relevant software/hardware
    Promote and educate IT best practises and security awareness
    Maintain asset registries and IT documentation
    Assist with the management of IT GDPR adoption and adherence
    A strong aptitude for IT
    An understanding of Windows and Apple operating systems
    A best practice approach to IT security
    ITIL understanding/experience
    Microsoft server operating systems
    Delivery of projects
    Monitoring of alerts
    _____________________________________________________
    24,000 to £26,000 depending on experience.

    ~ Be part of a rapidly growing company with so many opportunities to progress
    ~ Free lunch, tea, coffee and snacks every day
    ~ 25 days annual leave
    ~ Cycle to work scheme
    ~ 2 Community/ Charity days per year
    ~ Profit Share Scheme
    ~ Monthly contribution towards your gym membership
    ~ Regular socials and events

    _____________________________________________________

    Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage, valuable, and occasionally peculiar.

    By delivering unrivalled convenience and care with our fair, trustworthy and personal service, we believe we can own this space in the UK and overseas.

    We've raised VC investment from Dutch Founders Fund and Airbridge Equity Partners, including from the founders of WeTransfer, Just Eat Benelux and TreatWell.

    With their support and our unwavering commitment to changing the game for good globally, this role is an exciting opportunity to join a brand primed for lift-off.

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