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    Data Lead for Performance - London, United Kingdom - Eames Consulting

    Eames Consulting
    Eames Consulting London, United Kingdom

    1 week ago

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    Description
    The Claims Management Value Stream involves the handling and processing of insurance claims. It includes activities like claims intake, investigation, evaluation, settlement, and payment. Efficient claims management is crucial for customer satisfaction and operational effectiveness.

    The Claims Platform Lead is responsible for overseeing the day-to-day operations of the technology systems and processes that support the insurance claims department.

    This role requires a strong understanding of both technology and the insurance claims process, as well as the ability to manage and lead a team.

    This role requires a deep understanding of the insurance industry, as well as expertise in claims technology delivery, support and maintenance.

    The successful candidate will need to be able to manage the existing systems and platforms to ITIL (Information Technology Infrastructure Library) standards of incident resolution etc.

    and small change and enhancements delivery pipelines.

    While being involved in the planning for and delivering a wider portfolio of change with multiple supplier arrangements to support the delivery of the strategic ambition of simplification, modernisation and growth.

    We are looking for an accomplished claims technology manager, who will work closely with global technology teams and SMEs across the business.

    Group Head of Claims, Claims Business Management Team, Head of Operations, CTO, Head of Infrastructure and Operations, Business Change leaders and Delivery Leads, Technical delivery leaders and teams, software vendors, system integrators, service providers and business leaders across the organization.

    Manage the day-to-day operations of the claims technology systems across all claims values streams, systems and processes
    Ensure that technology systems are functioning effectively and efficiently to support the claims process
    Manage and lead a team of technology professionals, providing guidance and support as needed
    Create and manage the Claims technology enhancements backlog, manage new demand and up-coming changes. Work with Claims Management and SMEs to define and prioritise change portfolios and the team's backlog(s) to effectively address identified business and IT objectives

    Manage claims platform teams, developing and enhancing the agile devsecops delivery lifecycle to improve the service, whilst reducing cost and time spent on change delivery.

    Engage with 3rd party suppliers including software vendors, ensuring that changes delivered are in line with standards
    Ownership of claims platforms across non-prod and prod estate, manage availability, performance, governance, and capacity of the platform.

    Represent Claims platforms during production incident triages and major incidents, contribute towards vendor alliance, technical guidance, and root cause analysis.

    Define an Implementation Service and ensure testing and training activities are delivered to enable seamless delivery of change on the claims systems.

    Collaborate with the IT infrastructure team to ensure a robust and secure IT infrastructure that supports claims processing activities.

    Implement and maintain appropriate IT governance frameworks, policies, and procedures related to claims processing systems.

    Ensure the confidentiality, integrity, and availability of claims data and systems through the implementation of robust security measures and compliance with relevant regulations (e.g., data protection, privacy laws).

    Ensure Claims technology teams review and prioritise backlogs as part of preparatory work for sprint planning, including the coordination of content dependencies with other business product owners.

    Ensure Product Owners, Product Managers and Scrum Masters are well positioned, trained and performing their role effectively.
    Foster a spirit of inclusion, teamwork and unity that reflects the company's overall workplace culture, values and appreciation of the benefits of diversity
    Act as a manager, mentor and coach to direct reports to enable them to fulfil their potential ensuring continuous development of them and the wider team
    Provide effective performance feedback on a regular basis, ensuring employees are recognised and rewarded for their contribution. Conversely, providing timely feedback to address poor performance, taking disciplinary action as appropriate
    Ability to influence, inform and successfully manage senior stakeholders
    Ability to distil complex information into simple and understandable language.
    Ability to contribute to creating product/program/project vision, roadmap, and content presentations
    Strong technical skills, with expertise in technology operations and management
    Strong leadership and management skills, with the ability to guide and mentor a team of technology professionals
    A deep understanding of the insurance claims process and related systems, in particular Guidewire and ECF Writeback, Appian desirable

    Proven experience in a leadership role within an insurance IT department, managing staff, suppliers and budgets, in the insurance claims domain.

    In-depth knowledge of claims processing systems, methodologies, and best practices.
    Understanding of data security, privacy, and compliance requirements.
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