Jobs
>
Leeds

    Customer Excellence Manager - Leeds, United Kingdom - KLÖCKNER & CO DEUTSCHLAND

    KLÖCKNER & CO DEUTSCHLAND
    KLÖCKNER & CO DEUTSCHLAND Leeds, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    For our site ASD in Leeds, Head Office we are looking for

    Customer Excellence Manager

    ASD is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.

    As a pioneer of digital transformation in the steel and metal industry we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions.

    We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

    Role overview
    We are currently recruiting for a Customer Excellence Manager to work from any of our UK offices and in a hybrid capacity. As the Customer Excellence Manager you will be responsible for ensuring exceptional customer service and satisfaction within the fulfilment operations. Reporting to the Head of Fulfilment, you will lead a team of customer excellence professionals and collaborate with cross-functional teams to optimise performance and achieve operational excellence. Your primary focus will be on order processing accuracy, handling customer queries and returns, upselling opportunities, and buying to order as required. By developing strategies and implementing best practices, you will enhance customer satisfaction, drive business growth, and contribute to the overall success of the organisation.

    Key responsibilities will be to
  • Develop and execute a comprehensive customer excellence strategy that aligns with the organisation's vision, mission, and principles.
  • Lead and manage the customer excellence team, providing guidance, coaching, and support to optimise performance and achieve operational excellence.
  • Oversee end-to-end order processing, ensuring accurate and timely fulfilment of customer orders.
  • Collaborate with cross-functional teams, such as procurement, warehouse production, and transport, to ensure seamless coordination and fulfilment of orders.
  • Handle customer queries and returns, providing efficient and satisfactory resolutions to maintain high customer satisfaction levels.
  • Identify and capitalise on upselling opportunities to increase revenue and customer loyalty.
  • Establish key performance indicators (KPIs) to measure and monitor customer excellence performance and implement continuous improvement initiatives to enhance operational metrics.
  • Stay updated on industry trends, technologies, and best practices related to customer excellence and recommend innovative solutions for process improvement.
  • Foster a culture of teamwork, collaboration, and continuous learning within the customer excellence team.
  • Ensure compliance with regulatory requirements and ethical practices in all customer excellence operations
    • The ideal candidate will have:
  • Proven experience in a leadership role within customer excellence or customer service, preferably in the Steel Industry.
  • A strong understanding of order processing, inventory management, warehousing, and logistics principles.
  • Excellent organisational and problem-solving skills, with the ability to analyse complex situations and develop effective solutions.
  • The ability to lead and motivate a diverse team, fostering a culture of high performance and continuous improvement.
  • Proficiency in utilising fulfilment systems and technology tools to optimise operations and enhance efficiency.
  • A strong business acumen, with the ability to align customer excellence strategies with overall organisational goals.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • A proactive and forward-thinking mindset, with the ability to anticipate challenges and implement proactive measures.
    • Relevant Experience will ideally include:
  • A minimum of 5 years of experience in a fulfilment management role, preferably in the Steel Industry.
  • Excellent knowledge of steel products and services.
  • Experience working with ERP/MRP systems, with a strong understanding of their functionalities and applications in fulfilment operations.
  • A proven track record of successfully leading and managing a team in a fast-paced, high-volume fulfilment environment.
  • Experience in change management, driving organisational transformation, and fostering a culture of innovation and continuous learning.
  • A strong understanding of sales order processing, inventory management, warehousing, and logistics principles.
  • Proficiency in utilising fulfilment systems and technology tools to optimise operations and enhance efficiency.
  • Demonstrated ability to develop and execute comprehensive customer excellence strategies that align with organisational goals.
  • Excellent analytical and problem-solving skills, with the ability to analyse complex situations and develop effective solutions.
  • Flexipol

    Operational Excellence Manager

    1 day ago

    Flexipol Rossendale, United Kingdom

    **Title**: Operational Excellence Manager · **Location**: Haslingden · **Job Type**: Permanent · **Working Hours**: 40 hours per week · **Salary**: £37,000 to £44,000pa, based on skills, experience and qualifications · - If you are a passionate and experienced Operational Excelle ...

  • Manpower UK Ltd

    Excel Administrator/ Management

    1 week ago

    Manpower UK Ltd Leeds, United Kingdom Temporary, Full time

    Excel Administrator - Leeds · Type - Office based · Length of contract - temporary ongoing · Working hours-Monday to Friday 8am till 4pm · Pay - £11.44 · The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and ...

  • Brenntag

    Manager – Data Excellence BSP

    6 days ago

    Brenntag Leeds, United Kingdom

    Our Data Excellence Team currently has an opening for a Manager – Data Excellence BSP (EMEA) (m/f/d). · This role can be located anywhere in EMEA. · YOUR ROLE & RESPONSIBILITIES · Executing global strategy together with BSP Global Business Units as defined by BSP Data Excelle ...

  • Brenntag

    Commercial Excellence Manager EMEA

    1 week ago

    Brenntag Leeds, United Kingdom

    Our team in EMEA currently has an opening for a Commercial Excellence Manager EMEA - Beauty & Care. · This role can be located anywhere in Europe. · YOUR ROLE & RESPONSIBILITIES · CommercialExcellence department at Brenntag Specialities is looking for CommercialExcellence Ma ...

  • Brenntag

    Commercial Excellence Manager EMEA

    5 days ago

    Brenntag Leeds, United Kingdom

    Our team in EMEA currently has an opening for a Commercial Excellence Manager EMEA - Pharma. · This role can be located anywhere in Europe. · YOUR ROLE & RESPONSIBILITIES · CommercialExcellence department at Brenntag Specialities is looking for CommercialExcellence Manager r ...

  • Bennett and Game Recruitment LTD

    Transport Planner

    3 days ago

    Bennett and Game Recruitment LTD Leeds, United Kingdom Full time

    Bennett and Game are currently working with a leading General Haulage and Distribution firm actively recruiting an experienced Transport Planner to join their team to assist in the continued growth and development of their north Leeds site. · Our client are leaders in total Wareh ...

  • Elevation Recruitment Limited

    Production Planning Manager

    11 hours ago

    Elevation Recruitment Limited Leeds, United Kingdom Full time

    Production Planning Manager · Location: Leeds, United Kingdom Salary: £30,000 - £38,000 per annum · Are you a strategic leader with a passion for production planning and a drive for continuous improvement? Elevation Recruitment Group is seeking a highly skilled Production Planni ...

  • Harte Consulting Ltd

    Project Manager

    1 day ago

    Harte Consulting Ltd Leeds, United Kingdom Full time

    This company is on a mission to revolutionise UK property investment and take it to unprecedented heights They're on the hunt for an exceptional Project Manager with a dynamic growth mindset who is ready to make a significant impact. · Based in the vibrant city of Leeds, this aw ...

  • Buchan and London Recruitment

    Claims Team Manager

    2 days ago

    Buchan and London Recruitment Leeds, United Kingdom Full time

    Team Manager £35,000 may be Negotiable on experience · Leeds/Liverpool · 35 hours per week / Hybrid · Why would you join this company? · Our client believe that people are at the heart of all they do, their values state that they succeed together, and it is this, that makes the ...

  • Leaders In Care Recruitment Ltd

    Nurse Unit Manager

    2 days ago

    Leaders In Care Recruitment Ltd Leeds, United Kingdom Full time

    Ready for a fresh challenge in your nursing career? We're on the hunt for a dedicated Registered General Nurse to take on the role of Nurse Unit Manager in a highly-rated nursing, residential and palliative care home in Leeds. This is an exciting opportunity with an hourly rate o ...

  • Leaders In Care Recruitment Ltd

    Nurse Unit Manager

    2 days ago

    Leaders In Care Recruitment Ltd Leeds, United Kingdom Full time

    Ready for a fresh challenge in your nursing career? We're on the hunt for a dedicated Registered General Nurse to take on the role of Nurse Unit Manager in a highly-rated nursing, residential and palliative care home in Leeds on Night shifts. This is an exciting opportunity with ...

  • CLD Recruitment

    Finance Administrator

    3 days ago

    CLD Recruitment Leeds, United Kingdom Full time

    IFA Administrator · Leeds · Salary up to £28,000 DOE · My client a leading Wealth Management company based in Leeds seeks an experienced IFA administrator to work in a small but busy team providing admin support to the advisers. · Must have experience working in Wealth Manageme ...

  • Interaction - Leeds

    Mechanical Design Engineer

    2 hours ago

    Interaction - Leeds Leeds, United Kingdom Full time

    Role: Design Engineer · Contract: Permanent ( No Hybrid or Remote options ) · Hours: 37 hours · About the Company: We are a growing specialist equipment business which operates globally across three market sectors, including recycling and waste management equipment, machinery for ...

  • Avtar Properties

    Lettings Administrator Full Time and Permanent

    1 day ago

    Avtar Properties Leeds, United Kingdom Full time

    We are looking for letting administrator for our property letting company we have been established over 50 years · As the Letting Administrator you will be responsible for ensuring that the lettings department runs smoothly by assisting in any day-to-day tasks required.To provide ...

  • Stirling Warrington Limited

    Area Sales Manager

    1 day ago

    Stirling Warrington Limited Leeds, United Kingdom Full time

    Area Sales Manager - Woodworking · REMOTE WORKING · Northern UK Coverage · £45k DOE, Profit Bonus, Company Car, Credit Card, many other great benefits · My client are a Precision tooling manufacturer and we're looking for a Area Sales Manager who is currently or has worked within ...

  • Elevation Recruitment Limited

    Finance Systems Manager

    2 days ago

    Elevation Recruitment Limited Leeds, United Kingdom Full time

    Elevation Senior Finance are excited to be partnering with a key client based in Leeds who are looking to recruit an ambitious and experienced Finance Systems Manager into their established finance team. · Reporting to the Finance leadership team in a leading role focussed on bes ...

  • Davies Group Ltd

    Motor Team Manager

    2 hours ago

    Davies Group Ltd Leeds, United Kingdom Full time

    At Davies, people are at the heart of all we do, our values state that we succeed together and this is what makes our business a great place to work You will be valued and supported and receive excellent benefits including but not limited to: · Reward platform – discounts for ove ...

  • Get Recruited (UK) Ltd

    Mechanical Project Manager

    11 hours ago

    Get Recruited (UK) Ltd Leeds, United Kingdom Full time

    MECHANICAL PROJECT MANAGER · ELLAND - TRAVEL TO SITES ACROSS THE UK · UP TO £65,000 + CAR ALLOWANCE + HEALTHCARE · THE COMPANY: · We're proud to be exclusively recruiting for an experienced Project Manager on behalf of a highly successful business that operates on projects across ...

  • THE START PARTNERS LTD

    Claims Manager

    2 days ago

    THE START PARTNERS LTD Leeds, United Kingdom Full time

    Motor Claims Team Manager Up to £35,000 DOE Monday-Friday 9am - 5.30pm Liverpool/Leeds - Hybrid 1 day in the office · The Start Partners are proud to be working with a multi-award winning, global business who are specialists within the Insurance industry. You will be joining a b ...

  • THE START PARTNERS LTD

    Motor Claims Handler

    1 week ago

    THE START PARTNERS LTD Leeds, United Kingdom Full time

    Join our collaborative and dynamic Claims team as a Motor Claims Handler · We are looking for skilled and seasoned experts to join our Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement. · This is a ...