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    Senior Manager, Quality Operations - Birmingham, United Kingdom - Kevin Theobald Employment Agency

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    Description

    Our client based in the Birmingham area is looking for an Airfreight Operations Manager, this role is office based and working hours are: Monday-Friday (Apply online only) with 25 days holiday plus Bank Holidays.

    You will be working within the Airfreight Operations Department and report to the Senior Operation's Manager.

    Minimum of 7 years' experience working within the Freight Forwarding Industry with a strong focus on Management and Service Excellence for Airfreight shipments.

    Knowledge of ocean freight would be a distinct advantage.

    Day to day management, with a hands-on approach essential, actively involving in air freight operational activity for import, export and at times cross trade consignments.

    Monitor data quality of the team by carrying out monthly audits of files (ISO/compliance).
    Preparation of any financial/volume reports for Senior Management when requested.
    Conduct internal job reviews, support development and training needs.

    Work in collaboration with our office based Commercial, Import and Export Ocean Management teams as well as our overseas Global Offices.

    Building and developing our strong key account customer relationships and always delivering excellent customer service to ensure business retention.

    Support to drive business growth through effective account management and customer satisfaction and new business acquisition.
    Ensure smooth transitioning of new customers/business to operations in line with customer requirements and internal procedures. Should have the knowledge to prepare quotations to include supporting our Global offices and Overseas partners when required. Ability to negotiate with airline carrier and selected subcontractor haulage providers building strong relationships with the airlines and carriers.
    Cooperate with Procurement and apply specialised knowledge relative to the assigned business unit and liaise on pricing/RFQ preparation.
    Knowledge of Freight Incoterms

    Working to the ISO 9001 quality standard, 14001 Environmental and 45001 Health and Safety standards and Management Systems Manual.



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