- Processing servicerequests
- Supporting TeamLeader with work
- Liaising with ourcontact centre team to respond to queries
- Work within ourguidelines towards key performance Indicator's and SLA's
- Maintain and updatesystems or databases to make sure records are accurate, complete, and current
- Ability todemonstrate excellent customer service
- PC literate withexperience of using Microsoft office applications
- Fantasticorganisational and interpersonal skills
- Great teammate
- Ability to navigatearound and understand use of relevant systems
- Experience workingon SOP focusing on updating employee data such as Change of Hours, Overtime andAnnual leave
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Process Assistant - Newport, United Kingdom - Shared Services Connected Ltd
Description
Do you haveexcellent attention to detail and would like to make a difference within ourbusy HR Operations team?
Here at SSCL, weare on the lookout for a Process Assistant to join our busy team, within the HROperations function of the business. You will be supporting one of ourhigh-profile Government Clients. Your focus will be on HR duties includingtransactional processes such as HR amendments, promotions, and answeringtelephone queries from internal employees
We do have a hybridworking policy so with this in mind, it would be usual for you to be in theoffice in Newport 2 days a week and then working from home the rest of theweek
What you'll bedoing:
What you'll bring:
We'd love it if youhad:
If you areinterested in this role but not sure if your skills and experience are exactlywhat we're looking for, please do apply, we would love to hear from you
Employment type: Full time,Permanent
Security Clearance Level:SC
Location: Newport
Internal Recruiter:Sophie
Salary: £23,463
Benefits: 25 days annualleave with the choice to buy additional days, pension and all employee bonus