Jobs
>
Edinburgh

    Aviation Customer Service Agent - Edinburgh, United Kingdom - John Menzies

    Default job background
    Description

    Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

    Support the Baggage Services team in the assistance of passengers arriving into the airport with mishandled baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.

    As part of the Baggage Services team you will ensure customer reports are dealt with in a timely manner

    You will process customer's mishandled baggage using an automated or manual system ensuring full compliance with regulatory, company and airline requirements.

    Liaise with customers face-to-face and also by telephone ensuring they are informed every step of the way
    Liaise with our airline customers and baggage delivery

    You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.

    Diversity

    Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

    Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.



  • Recruit UK Edinburgh, United Kingdom

    Recruit UK is working with one of the UK's largest Wealth Managers, who are looking for a Customer Service Advisor to join their Digital team in Edinburgh. · Drawing on an impressive history, this fully integrated Wealth Management firm offers wealth planning services to a wide r ...


  • Edinburgh Airport Careers Edinburgh, United Kingdom

    **About the role** · The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. · You will greet and assist passengers, provide guidance and support in the check in hall ...


  • Recruit UK Edinburgh, United Kingdom

    Recruit UK is working with one of the UK's largest Wealth Managers, who are looking for a Customer Service Advisor to join their Digital team in Edinburgh. · Drawing on an impressive history, this fully integrated Wealth Management firm offers wealth planning services to a wide r ...


  • Menzies Aviation Edinburgh, United Kingdom

    People. Passion. Pride. This is what has driven our teams since 1833. · An exciting opportunity to work at Scotland's biggest and busiest airport with a wide variety of roles available. · Here at Menzies Aviation, Safety is our number 1 priority and after extensive training you w ...


  • Menzies Aviation Edinburgh, United Kingdom

    **Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six co ...

  • Hilton

    Guest Service Agent

    3 days ago


    Hilton Edinburgh, United Kingdom

    Guest Service Agent · Here there's always (a) room for you · **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to ...


  • Menzies Aviation Edinburgh, United Kingdom

    **Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six co ...

  • Hilton

    Guest Services Agent

    23 hours ago


    Hilton Edinburgh, United Kingdom

    **Job Requirements · **JOIN OUR FAMILY** · At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and i ...


  • Menzies Aviation Edinburgh, United Kingdom

    People. Passion. Pride. This is what has driven our teams since 1833. · An exciting opportunity to work at Scotland's biggest and busiest airport with a wide variety of roles available. · Here at Menzies Aviation, Safety is our number 1 priority and after extensive training you w ...

  • Menzies Aviation

    Customer Service Agent

    23 hours ago


    Menzies Aviation Edinburgh, United Kingdom

    **Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six co ...


  • Edinburgh Airport Edinburgh, United Kingdom

    **About the role** · ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent cus ...


  • Edinburgh Airport Careers Edinburgh, United Kingdom

    **About the role** · ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent cus ...


  • Edinburgh Airport Edinburgh, United Kingdom

    **About the role** · The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. · You will greet and assist passengers, provide guidance and support in the check in hall ...

  • The Hairy Coo

    Customer Service Agent

    23 hours ago


    The Hairy Coo Edinburgh, United Kingdom

    **Company**: · Join our dynamic team at The Hairy Coo, an award-winning tour bus company based in the heart of Edinburgh. We take pride in providing exceptional experiences for our customers, showcasing the beauty and history of Scotland's Highlands. As we strive for excellence, ...


  • Menzies Aviation Edinburgh, United Kingdom

    **Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six co ...


  • Indie Campers Edinburgh, United Kingdom

    We're a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe's largest campervan rental company. With a fleet of vehicles, Indie Campers currently operates over 40 locations ac ...


  • Swissport International AG Edinburgh, United Kingdom

    Overview: · **Job Summary** · Provides all necessary help and support to passengers with any lost and found luggage. Initiates tracing procedures for lost passenger items through "World Tracer". Liaises with the relevant Swissport Departments and other Airport Service Providers o ...


  • Tate Recruitment Nottingham Meadows, United Kingdom

    Mon-Fri between the Hours 8:00-19:00, NO WEEKENDS · Rate of pay: £10.42 · Nottingham, NG2 · If you want to work for a Company that really cares about their employees with their culture of looking after people within a customer service and project environment, then this is the rol ...


  • Hilton Edinburgh, United Kingdom

    **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, posi ...


  • Data Vertex Edinburgh, United Kingdom

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. · As a Remote Customer Service Agent/Administrator, you will serve ...