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Customer Service Agent/ Admin
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Aviation Customer Service Agent - Edinburgh, United Kingdom - John Menzies
Description
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
Support the Baggage Services team in the assistance of passengers arriving into the airport with mishandled baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.
As part of the Baggage Services team you will ensure customer reports are dealt with in a timely mannerYou will process customer's mishandled baggage using an automated or manual system ensuring full compliance with regulatory, company and airline requirements.
Liaise with customers face-to-face and also by telephone ensuring they are informed every step of the wayLiaise with our airline customers and baggage delivery
You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
DiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.