- Receive, review and respond to Customer requests for Spares quotations / enquiries within a timely manner and according to departmental KPI's
- Ensure that Customer requirements are processed including consideration to applicable customs regulations.
- Process Customer order entries and keeping the Customer informed of their order progress.
- Maintain Customer quotes, Sales Orders and communication within the NOV database.
- On time delivery; interaction with internal NOV departments to ensure the Customer promise dates / demands are met.
- Act as liaison with Customers, whilst interacting with various NOV Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.
- Market pricing / trend awareness, and advise Spares Manager of pricing discrepancies accordingly.
- Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
- Prepare monthly Customer sales reports as arranged
- Interact with Capital Sales department to identify and follow up on Spares orders as required
- Participate in the rotational on-call system.
- Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
- Comply with all departmental and company procedures at all times.
- Secondary school education or higher (essential)
- Driving Licence (desirable)
- Experience in a similar field (desirable)
- Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook) (essential)
- Working knowledge of ERP systems (essential)
-
Customer Service Representative
1 week ago
Thorpe Molloy McCulloch Recruitment Aberdeen, United Kingdom**Customer Service Representative - VR/28199**: · **Status**: Permanent · **Location**: South Aberdeen · **Ref**: VR/28199 S · **Rate**: Expectations to be discussed · TMM Recruitment is currently supporting our client in the recruitment of a Customer Service Representative based ...
-
Customer Service Representative
6 days ago
JAB Recruitment Aberdeen, United KingdomJAB Recruitment are currently looking to source a Customer Service Representative on behalf of their Oilfield Services client based in Aberdeen. · As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our cli ...
-
Customer Service Representative
3 days ago
Hired Acumen Aberdeen, United KingdomOur client is a manufacturer of specialty and process chemicals for the pulp and paper, water treatment, mineral slurries, and chemical industries. · They are looking for a **Customer Care Specialist** to join their team **remotely**. · **Job Scope**: · - Customer Relationship Ma ...
-
Customer Service Representative
1 week ago
Peterson Recruitment Aberdeen, United KingdomA vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. · This role would be open to Gradu ...
-
Customer Service Representative
1 week ago
Thorpe Molloy McCulloch Recruitment Portlethen, United Kingdom**Customer Service Representative - VR/28046**: · **Status**: Temporary · **Location**: Portlethen, Aberdeenshire · **Ref**: VR/28046 S · **Rate**: Available Upon Request · TMM Recruitment is supporting our client within the energy sector with the appointment of a Customer Servic ...
-
Crane Operator
5 days ago
Sparrows Group Aberdeen, United KingdomThe Sparrows Group is a specialist lifting and mechanical handling contractor that delivers equipment, technology and integrated engineering services to the global energy industry. Our solutions support our clients to optimise their efficiency by ensuring the performance, reliabi ...
-
Party Chief
1 week ago
UTEC Survey Group Aberdeen, United KingdomUTEC, part of Acteon Group, is one of the world's largest independent offshore and onshore survey providers. We provide a wide range of survey, positioning and data management services using the most advanced equipment and techniques. The data we generate provides our clients wit ...
-
HR Representative
3 days ago
JAB Recruitment Aberdeen, United KingdomJAB Recruitment are currently looking to source a HR Representative on behalf of our Oilfield Services client based in Aberdeen. · Taking on the position of a HR Representative, you will be joining our HR Services Team based at Badentoy, Portlethen. This is a critical role where ...
-
Crane Operator Mechanic
1 week ago
Sparrows Group Aberdeen, United Kingdom**MAIN PURPOSE**:Ensure equipment integrity by carrying out routine and breakdown maintenance, servicing and lubrication of all FPSO Mechanical Handling Equipment in accordance with Client planned preventative maintenance routines and manufacturers manuals/service charts. · **MAI ...
-
Marine Engineer
1 week ago
Verto People Aberdeen, United Kingdom Full timeField Service Engineer / Service Engineer · We are looking for a Field Service Engineer / Service Engineer, with Marine electronic knowledge. The company we are representing has an extensive portfolio of marine support services. this role is based in Aberdeen. · Package£40,000 ...
-
Hospital Accuracy Checking Technician
5 days ago
Hunter AHP & Mental Health Aberdeen, United KingdomHospital Accuracy Checking Pharmacy Technician - Aberdeen - Training provided within NHS hospital · Hunter AHP Resourcing have a brilliant opportunity for an Accuracy Checking Pharmacy Technician to join a dispensary service in the Aberdeen area. The pharmacy department are looki ...
-
Onshore Marine Superintendent
23 hours ago
Acteon Group Ltd. Aberdeen, United KingdomInterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are ...
-
HR Central Representative
3 days ago
NOV Inc. Aberdeen, United Kingdom**Closing Date 4th of March.** · **As HR Representative you will be joining our HR Services Team based at Badentoy, Portlethen. This role would be suited to Junior / Entry Level into HR and may suit someone who has recently Graduated. This is a critical role where you will work a ...
-
Surveyor/senior Surveyor
1 week ago
Acteon Group Ltd. Aberdeen, United KingdomUTEC, part of Acteon Group, is one of the world's largest independent offshore and onshore survey providers. We provide a wide range of survey, positioning and data management services using the most advanced equipment and techniques. The data we generate provides our clients wit ...
-
Loler Competent Person
23 hours ago
Sparrows Group Aberdeen, United KingdomThe Sparrows Group is a specialist lifting and mechanical handling contractor that delivers equipment, technology and integrated engineering services to the global energy industry. Our solutions support our clients to optimise their efficiency by ensuring the performance, reliabi ...
-
Offshore Operator
23 hours ago
Soiltech Aberdeen, United Kingdom**Offshore Operator** · - Earnings: £45,000 - £55,000 (depending on experience)_ · - 3 weeks on / 3 weeks off rotation_ · **About Soiltech** · The company's waste management services represent Best Available Technology and includes slop treatment, cuttings handling, swarf removal ...
-
HR Advisor
23 hours ago
Archer Limited Aberdeen, United KingdomDue to UK growth, we are looking to expand our UK HR Team and are now looking for an experienced HR Advisor. · Reporting to the UK HR Manager, the HR Advisor will act as a 'front-line' human resource representative for delivery of services and support to regional line management ...
-
Store Delivery Driver
23 hours ago
B&Q Aberdeen, United Kingdom**About the role** · **Store Delivery Driver** · **Part time hours per week, 3 days.** · **Permanent Contract** · **Shifts available Monday - Sunday, 7.00am pm** · **UK Notional hourly rate £12.38 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** · ** ...
-
E&i General Foreman
3 days ago
Worley Aberdeen, United KingdomJob Spec: · **J**ob Title**:E&I General Foreman** · **Ref No: 20964** · **Project: Harbour** · **Location: Jade** · **Duration: 21 days** · **Start Date: 10/06/2024** · **Rate: £40.46ph + holidays** · Worley is currently recruiting for an E&I General Foreman for fixed term contra ...
-
Business Administrator
1 week ago
Right People Aberdeen, United KingdomMy Client, a fantastic provider of IT services, are looking to employ a Business Administrator to join their busy team on a full time basis in Aberdeen. · The outline of this role is to provide general administrative support for the Team including receiving and processing deliver ...
Customer Service Representative - Aberdeen, United Kingdom - NOV Inc
Description
CLOSING DATE 12 MAY 2024
As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our Customers, whilst continually striving for service excellence and making NOV the preferred supplier to our customers for NOV Spare Parts.
In collaboration with the Sales team, you will quote and pursue customer orders and support the customer where possible, you will also be a key part of continuous improvement projects in order to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS
EXPERIENCE
SKILLS, TRAINING OR SPECIAL KNOWLEDGE