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    Service Controller Marine - Leeds, United Kingdom - Finning International

    Finning International
    Finning International Leeds, United Kingdom

    2 days ago

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    Description

    Company:

    Finning (UK)Ltd

    NumberofOpenings:

    1

    WorkerType:

    Permanent

    PositionOverview:

    As a Service Controller, you willoversee a team of engineers and ensure an excellent customerexperience by optimising the resources to meet the customer needsefficiently whilst maintaining a high standard of servicedelivery

    Finning is the world's largestCaterpillar dealership delivering unrivalled service for over 80years. We sell, rent, supply parts, service and repair equipmentand engines to customers in various industries, including mining,construction, petroleum, forestry, and a wide range of powersystems applications.

    JobDescription:

    Major JobFunctions

    • Understand thecustomer service need(s) and deliver the appropriate resources toexecute the request expertly to deliver an experience for thecustomers that drives dedication by controlling the end to endrepair process. Continuously maintain a clear, open and consistentcommunication with the customer throughout the service repairprocesses that delivers the lowest cost of ownership drivingcustomer dedication and service growth. Dedicatedly keeps thecustomer informed throughout theprocess.
    • Planning and supply resources toensure fulfilment of the customer's service needs utilisingcapacity and capability planning. Leading the end to end repairprocess from identifying the customer service need to accuratelyclosing the work order and customer invoice. Ensuring adherence toservice process and procedures to ensure consistent extraordinarycustomer service delivery. Takes the lead to ensure the health andsafety of customers and service employees is the highest priority.Providing cover to ensure effective delivery of service to meet ourcustomers' needs and business needs.
    • Creationof Service quotes up to £3,000 identified when carrying out servicework such as PM or repair work, or service inspection or whenadvised by Finsight advisor.
    • Direct managementof engineers (4-8) mentoring, addressing performance issues andcarrying regular 1-2-1 in line with the dealership policy. Provideguidance and mentoring to engineers to ensure delivery of highlevels of customers' satisfaction whilst maintaining serviceprofitability.
    • Uses customer feedback and keyservice metrics to continually improve the experience and deliverthe desired business performance. Using data identified, can usethe information to drive continuous improvements in customerexperience andperformance.

    Asa Finning Employee you willreceive:

    • Acompetitive salary

    • 25 daysannual leave + bank holidays (purchase additional 5 daysholiday)

    • AnnualBonus

    • Laptop andphone

    Youwill benefit from enhanced maternity and paternity packages,family-friendly policies to support working parents, enhancedflexible working options, support from a team of 40+ Mental Healthfirst aiders, employee wellbeing solutions, the opportunity to workwith your charity of choice, and length of service &recognition awards.Theadditional benefits attached to this role include a generous rewardscheme, 25 days holiday, up to 7% pension, life insurance, accessto the company a share scheme, and healthcare benefits (medical,optical, hearing, dentistry, and new child payments to support newparents)

    SpecificSkills

    • A strong sense ofcare for our customers ensuring they receive the best experiencefrom Finning
    • Goodorganizer
    • Goodcommunicator
    • Champions forSafety
    • Lives and promotes the FinningValues
    • Knowledge
    • Goodknowledge of mobile and fixed equipment components andsystems
    • Financially/commerciallyaware
    • Good knowledge of existing applicationsand systems desirable (DBSi Work order system, Finning SalesTracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1application, Product Supportdealsheet)

    Knowledge

    • Goodknowledge of mobile and fixed equipment components andsystems
    • Financially/commerciallyaware
    • Good knowledge of existing applicationsand systems desirable (DBSi Work order system, Finning SalesTracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1application, Product Supportdealsheet)

    Accountability

    • Accountablefor the health and safety of engineers and support staff whenperforming tasks. Ensure that the most cost effective and efficientsolution is delivered ensuring high level of customersatisfaction.
    • Fully accountable for correctallocation of cost and recovery of expense and working towardsfirst time fix.
    • Communicate to the customerthroughout the entire service deliveryprocess

    Educationand Experience

    • FoundationalEngineering understanding andqualification
    • Ideally, Advanced level ofengineering aptitude
    • Minimum of 3 years'experience in a technical or mechanical engineeringrole
    • Previous experience in a similar rolewithin similar industry environmentdesirable

    WorkingEnvironment

    Officebased

    AtFinning we believe that our people are the heart and soul of ourcompany and fundamental to our success. Our employees are rewardedwith an attractive all-round benefits package including 25 daysholiday, company pension scheme, healthcare, company share schemeand various flexiblebenefits.

    If you would like towork for a global organisation offering industry leading trainingand a competitive package, then apply onlinetoday

    At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminateagainst applicants based on gender identity, race, national andethnic origin, religion, age, sexual orientation, marital andfamily status, and/or mental or physical disabilities. Furthermore,Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodationat any point during the recruitment process, please inform yourrecruiter.
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