-
Customer Experience
1 week ago
Enghouse Reading, United Kingdom**_Enghouse Interactive _**is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team · **_ · What you will be doing:_** · - ** Customer Advocacy**: Understand and champion the voice of our customers, integrating feedback to shape our services and ...
-
Customer Experience
3 days ago
Enghouse Reading, United KingdomEnghouse Interactive _is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team This is a contract role covering maternity leave (9 months) · **_ · What you will be doing:_** · - Customer Advocacy: Understand and champion the voice of our custome ...
-
Customer Experience Specialist
6 days ago
MBA Group Reading, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first ...
-
Customer Experience Advisor
1 week ago
Hartwell PLC Reading, United KingdomAs a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting one · At Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we nee ...
-
Customer Experience Specialist
1 week ago
MB Group Reading, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Reading Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first mo ...
-
Customer Experience Executive
1 week ago
Brixx Technologies Ltd Henley on Thames, United Kingdom**Customer Experience Executive** · We are seeking a Customer Experience Executive to develop our customer journey, support and service experience. · Brixx is a growing SAAS business aiming to make financial forecasting and business modelling accessible to businesses and entrepre ...
-
Thames Water Reading, United Kingdom**Who are we?** · Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. · At Thames Water, every one of ...
-
Customer Experience
1 week ago
Wote Street People Basingstoke, United KingdomCustomer Experience Account Manager · A rapidly growing, multi award winning, business with over 50 years of experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK. Our customers are at the heart of our business and our success is a dire ...
-
Customer Experience
1 day ago
Chiswick Honda West London, United KingdomChiswick Honda · Chiswick - Marketing · Full time · Permanent · - Customer Experience - BookingsAre you looking for a new role where no two days are the same?Do you have a keen interest in the automotive industry?Yes, then look no further than Chiswick Honda as they have an ideal ...
-
Customer Experience
2 weeks ago
Sytner Group Reading, Berkshire, United KingdomSytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. · Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that v ...
-
Customer Experience
1 week ago
CroftAssociates Reading, Berkshire, United KingdomYou will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centre ...
-
Customer Experience
2 days ago
CroftAssociates Reading, Berkshire, United KingdomMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. · You will be at the forefront of creating a brand-new water company - purpose built, and ready to provide high quality services to thousands of customer ...
-
Customer Experience
2 weeks ago
First Stop Home Improvements Ltd Reading, Berkshire, United KingdomSales Executive · Job Type: Full-time, Commission-based · First Stop is a leading provider of energy-saving solutions dedicated to helping homeowners reduce their energy bills and carbon footprint. We specialize in loft assessments, offering tailored solutions to improve insula ...
-
Customer Experience
3 days ago
KPI People Reading, Berkshire, United KingdomSales Executive - Reading - · No Sundays – · Company Car - · Our client, a busy franchised dealership, in Reading has the requirement for an experienced Car Sales Executive to join their established and high performing sales team. · Car Sales Executive Responsibilities · As a C ...
-
Customer Experience
1 week ago
CroftAssociates Reading, Berkshire, United KingdomAbout the job You will be at the forefront of creating a brand-new water company - purpose built, and ready to provide high quality services to thousands of customers a year. As we move into full operations, you will lead our customer engagement across web, apps, and traditional ...
-
Customer Experience Manager
3 days ago
Spectrum IT Recruitment Bracknell, United Kingdom Full timeCustomer Experience Manager · Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience / Service Manager to support their UK customer base, taking responsibility ...
-
IT Operations and Customer Experience
1 week ago
Royal Borough of Windsor and Maidenhead Maidenhead, United Kingdom**Job details**: · **Job reference** · REQ01586 · **Date posted** · 05/06/2023 · **Application closing date** · 18/06/2023 · **Location** · Maidenhead · **Salary** · Up to £65,000 pa · **Package** · 28 days annual leave plus bank holidays, birthday leave, flexible working and muc ...
-
Customer Experience Advisor
1 day ago
Bucks and Berks Recruitment Marlow, United Kingdom**JOB SUMMARY**: · Permanent · Marlow, Buckinghamshire · - Posted 4 hours ago · - Salary: £ £28000 per annum- REF: 2221We have a fantastic position for a bright, motivated and personable Customer Experience Advisor to join our client based in Marlow. · The purpose of this role is ...
-
Customer Experience Advisor
1 day ago
Bucks and Berks Recruitment Marlow, United Kingdom**JOB SUMMARY**: · - Full Time, Permanent- Hybrid- Marlow, Buckinghamshire- Salary: £ £28000 per annum- REF: 3899Our client, a growing organisation in the electric vehicle industry based in Marlow, is looking for a Customer Experience Advisor to join their team. · The purpose of ...
-
Customer Experience Advisor
1 week ago
Platinum Resourcing Marlow, United KingdomOur client, a growing, successful and innovative company committed to lowering carbon emissions, is seeking a Customer Experience Advisor to join their team. · Our client truly are leaders in their market and experiencing a period of growth. · The purpose of this role is to deliv ...
Head of Customer Experience - Reading, Berkshire, United Kingdom - CroftAssociates
Description
About the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year.
You'll be joining us at an exciting time, and you'll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches.
As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market.
The role will be based in the Reading area.Key AccountabilitiesEstablishing our household customer service function including contact centre and utility billingManaging customer interaction during start-up and building a small customer services team as the business grows nationallyEnsuring household customers receive excellent service through our web portal, calls, messaging, and webchat.
Measuring and reporting our performance in public-facing reportsAs a member of the water management team, advise on potential service improvements and policy changes This is a great opportunity to build and lead a small customer services function in a rapidly growing utility business.
The employer offers competitive salary, package including health care, and career development support for those looking to demonstrate leadership capability.
We are acting in a retained exclusive capacity on behalf of our client.For further details contact Richard Croft enclosing your CV -