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    Head of Customer Experience - Reading, Berkshire, United Kingdom - CroftAssociates

    CroftAssociates
    CroftAssociates Reading, Berkshire, United Kingdom

    1 week ago

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    Description


    About the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year.

    You'll be joining us at an exciting time, and you'll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches.

    As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market.

    The role will be based in the Reading area.

    Key AccountabilitiesEstablishing our household customer service function including contact centre and utility billingManaging customer interaction during start-up and building a small customer services team as the business grows nationallyEnsuring household customers receive excellent service through our web portal, calls, messaging, and webchat.

    Measuring and reporting our performance in public-facing reportsAs a member of the water management team, advise on potential service improvements and policy changes This is a great opportunity to build and lead a small customer services function in a rapidly growing utility business.

    The employer offers competitive salary, package including health care, and career development support for those looking to demonstrate leadership capability.

    We are acting in a retained exclusive capacity on behalf of our client.
    For further details contact Richard Croft enclosing your CV -

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