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    Contract and Relationship Manager - London, United Kingdom - Danaher

    Danaher
    Danaher London, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Full time
    Description

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

    At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

    Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

    And no matter where you look here, at the heart of what we do, you'll witness our shared purpose - helping realize life's potential - in action. Our work helps improve millions of lives.

    The Contract and Relationship Manager for Beckman Coulter Diagnostics will be the daily interface between Beckman Coulter and assigned customers, responsible for building and maintaining relationships and for effective contract management for designated customers. You will be interacting with Pathology personnel at all levels presenting complex data in a simple way, engaging with third party suppliers to optimise supply chain, building open and honest partnerships at local levels and facilitating/ driving issue resolution to manage performance.

    This position is part of the Customer Operations Department Remote based living within South West London Pathology NHS network area l ocated within the following boroughs of London Borough of Kingston, London Borough of Merton, London Borough of Wandsworth, London Borough of Sutton, London Borough of Croydon, London Borough of Richmond, County of Surrey and will be a mixture of working on -site and at customer sites.

    You will be a part of the Managed Services Team within Commercial Services and report to the Managed Services Team Manager responsible for supporting Beckman Coulter and third-party suppliers, exceeding customer expectations with operational and financial performance. If you thrive in an amazing role and want to work to build a world-class Customer Care organization—read on.

    In this role, you will have the opportunity to:

  • Undertake all aspects of contract evaluation and governance
  • Monitor sub-contractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
  • Draft standard contract documents such as non-disclosure agreements, change control documents, Framework schedules, etc. as and when required
  • Provide an excellent customer experience, being knowledgeable about your job, having pride in yourself and your abilities, and giving the customer your best to create loyalty and stand out among the rest
  • Manage performance and financial statistics for both Beckman Coulter and sub-contractors and investigate all opportunities to control and drive down costs, whilst pursing continual improvements in performance.

    • The essential requirements of the job include:

  • Knowledge of Managed Services in a diagnostic marketplace with managed service account management experience and experience delivering and monitoring contract performance / compliance
  • Excellent customer service, business management techniques and negotiation skills with negotiation principles experience
  • Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas
  • Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans within diagnostics or medical sector
  • An understanding of public procurement and supplier management in a laboratory setting.
  • Degree or Higher Education Qualifications or we would welcome applications with strong experience within this field
  • Must hold Full Driving License.

    • At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home when not at customer sites. Additional information about this remote work arrangement will be provided by your interview team.

    Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

    We offer a broad array of comprehensive, competitive benefit programs that contribute to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at . We believe you'll like what you see.

    We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that's why we're taking concrete steps to ensure that we're fostering an inclusive and engaging workplace for our team. If you'd like to learn more, read stories from our associates on our or contact one of our recruiters.

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available .

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    #LI-remote

    At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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