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    Relationship Manager or Senior Relationship Manager - United Kingdom - BPP University

    BPP University
    BPP University United Kingdom

    1 week ago

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    Description
    Senior Relationship Manager
    Contract Type
    Permanent

    Working closely with key internal departments, including Relationship/Strategic Leads and externally with the client, the Senior Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention.

    The Senior Relationship Manager will act as a key point of contact between BPP and the client's senior Training team, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.

    Advising on all aspects of training content and delivery to achieve the client's objectives

    • Documenting and maintaining a strategic account plan for each client
    • Ensuring forecast volumes are updated monthly on Salesforce or equivalent system
    • Managing the completion of proposals/tenders and amendments in contract documents
    • Project managing the on boarding of a new contract
    • Establishing and maintaining strong client relationship through regular and structured contact that will include face to face meetings and telephone/email communications
    • Acting as a key point of contact for the client training team and senior stakeholders
    • Managing and scheduling ad-hoc projects
    • Attending networking events, seminars and conferences, including out-of-hours, as required in order to maintain personal professional development and to build networking and new business contacts
    • Undertaking any other activities requested by the management team
    Choose a better work-life balance

    With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.

    Either way, you'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

    In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

    On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

    Apprenticeship's knowledge/experience


    • Project Management skills, managing complex activities to tight deadlines
    • Excellent planning skills, able to create high level & detailed plans
    • Excellent negotiating skills, being able to influence outside of line management structure
    • Good working knowledge of Microsoft Office
    • Strong motivation and positive approach to team working and building new client and business relationships
    • Experience of working to KPIs and SLAs in a commercial environment
    • Management/supervisory experience
    Contract Hours
    Senior Relationship Manager JD 2022.
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