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    Delivery Lead  - International P&C and Specialty - London, United Kingdom - AXA Group

    AXA Group
    AXA Group London, United Kingdom

    1 week ago

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    STANDARD
    Description

    Delivery Lead

    London, UK

    The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses.Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solution.

    DISCOVERyour opportunity

    What will your essential responsibilities include?

  • Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio
  • Produce and maintain the roadmap of change associated to application group
  • Align team to high-level organization goals and objectives
  • Manage and report on budget and resource allocation and utilization
  • Monitor supplier performance reports and address concerns
  • Review and approve contracts for a predetermined level of authority
  • Assist procurement to manage vendor relations and maintaining vendor accountability
  • Oversee Continuous Service Improvement initiatives to ensure continuously improving processes and capabilities
  • Interface with internal and external auditors
  • Support resolution of escalated risks and issues as a part of service delivery
  • Develop and maintain relationships with key stakeholders and suppliers
  • Produce high-level estimates as needed
  • May participate as a member of a Major Incident Team
  • Manage threats to application assets
  • Protect and maintain AXA XL's Intellectual Property
  • Ensure all processes are documented and maintained
  • Develop change management strategies and approaches and assist business partners with readiness and change implementation
  • Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis.Owns the completion of any action plans.
  • Ensures the Solution Delivery Center adheres to Information Security policies and standards for secure coding and manages risk acceptances.
  • In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms. Also manages clean termiSolution Delivery Center of contracts with vendors who consistently underperform

    • You will report to the Head of Solution Delivery.

    SHARE your talent

    We're looking for someone who has these abilities and skills:

  • Expert level experience in planning and executing complex, large scale initiatives or operational area.
  • Significant leadership experience in insurance and IT
  • Insurance market experience, particularly with common market products such as Genius
  • Budget, supply, and resource management for in scope applications and services
  • Hold suppliers accountable for performance against Service Levels
  • Ensure appropriate SoWs / SLAs exist for all development vendor engagements
  • Measurable improvements in service delivery over time
  • High customer confidence in delivery capability
  • Internal and external audit support
  • Risk identification and mitigation
  • Knowledge Management strategy for process, training and applications
  • Effective communication skills, particularly on key matters relating to the application grouping to stakeholders
  • Stakeholder management
  • Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
  • Adaptable to new/different strategies, programs, technologies, practices, cultures, etc.Comfortable with change, able to easily make transitions.

    • FIND your future

    AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

    How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

    With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

    Inclusion & Diversity

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