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    Commercial Coordinator - London, United Kingdom - Lee Hecht Harrison Careers

    Lee Hecht Harrison Careers
    Lee Hecht Harrison Careers London, United Kingdom

    1 week ago

    Default job background
    Description

    Services Administratifs :
    AdministrativeLondon,United Kingdom


    Contract Type:
    Full-time


    Location:
    London (Hybrid - 3 days in Office)
    EZRA delivers the highest quality professional coaching to employees using industry leading app-based technology.

    We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.

    In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalised coaching.

    At EZRA we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.

    To aid our rapidly expanding growth, we are looking for a pro-active, energizing Trial Co-ordinator to help us launch EZRA experiences across our 3 propositions at scale.

    This role will be to provide seamless world class customer service, to showcase EZRA propositions and provide prospective and existing customers with a unique experience, as they look to contract with EZRA.

    You'll be joining a high performing sales team that services our prospective customers in EMEA, reporting into the VP Enterprise Acquisition.

    Provide effective and proactive first-level service to the EZRA prospective accounts who are looking to experience EZRA propositions
    Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
    Project manage the client onboarding set-up in the experience process for new business opportunities
    Oversee reporting requirements at account level during the EZRA experiences where required
    Hand off of management information to the selling team post trial, to ensure a detailed and thorough implementation if we win the contract
    Develop a complete understanding of the future project requirements
    Work in partnership with our Coaching Solutions team to select and brief our coaches and where required facilitate virtual briefings pre trial
    For experiences to help grow existing customers, support the designated Customer Success Manager to execute on delivery milestones
    Provide data and supporting information to the CSM throughout and at the end of the EZRA experience so that the CSM can partner with the commercial lead in sharing insights on the experience
    Proactively plan and prepare for client debriefs, compiling account reporting including PPT presentation and data analysis to provide data insights and trends
    Participate in all aspects of Ezra CSM community (training, systems, processes)
    The ability to work in a fast-paced, virtual scale-up environment
    Proficiency in MS Office Suite including Microsoft Forms, Excel and PowerPoint
    A self-starter able to operate in a high pressure, deadline driven, virtual environment

    We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

    Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
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