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    Operations & Office Coordinator - London, United Kingdom - Annabel Karmel

    Annabel Karmel
    Annabel Karmel London, United Kingdom

    1 week ago

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    Description

    About us:

    Annabel Karmel is a leading children's food & lifestyle brand founded by the UK's No.1 Children's Cookery Author, trusted food expert, and entrepreneur Annabel Karmel, MBE.

    About you:

    The Annabel Karmel brand has an exciting opportunity for a highly organised & adaptable Operations & Office Coordinator to join its fast-paced and dynamic business. The ideal candidate has a natural ability to juggle a varied workload and will enjoy adapting to support the whole team and different aspects of the company and brand, including: Marketing, Digital, Social, Logistics, Finance & Sales. You will be self-motivated, reliable and love to collaborate with and support an energetic and hard-working team.

    The position:

    4 days a week: Monday - Thursday (3 days in central London office)

    £22,000 - £24,000 based on experience

    Operations

    • Processing and logging all UK orders, liaising with logistics teams to ensure that orders are delivered on time
    • Matching proof of deliveries for all orders, following up on any delays
    • Authorising incoming invoices to ensure that we are being billed correctly for stock quantities and logistics, reporting any discrepancies

    .

    • Transferring Chep pallets on a weekly basis.

    Office Management & Coordination

    • Overseeing and ensuring the day-to-day smooth operation of the office, including maintaining a stocked kitchen, answering phones, arranging transportation and other Ad-hoc tasks.
    • Sorting and arranging post incoming & outgoing post.
    • Liaising with utility/IT suppliers & arranging maintenance support.

    Customer Service

    • Managing Zendesk: filter and respond to all ticket submissions received through email, website, and Facebook (recipe, app and website queries, partnership and sales enquiries etc).
    • Processing product complaints and liaising with manufacturers to handle complaint cases.
    • Keeping a monthly log of all complaints and reporting this back to the team each month, flagging any trends.

    HR Admin

    • Updating attendance sheet and holiday calendar
    • Keeping logs of employee information & company assets

    To be considered for this role, you must have relevant experience and be able to provide proof of eligibility to work in the UK.

    We regret, due to volume, only suitable applicants will be contacted.

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