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Milton Keynes

    Finance & Service Account Coordinator - Milton Keynes, United Kingdom - FRS Ltd

    FRS Ltd
    FRS Ltd Milton Keynes, United Kingdom

    3 weeks ago

    Default job background
    Part time, Full time
    Description

    We are looking to recruit an experienced Customer Service / Account Coordinator to join a friendly team in a busy office based in Milton Keynes.

    This role is a full time permanent position and can offer Hybrid working after probation.


    Duties will include:
    Service Administration

    • Produce customer quotation and parts ordering when approved
    • Track warehouse orders to coordinate delivery with technician schedule
    • Maintain accurate customer information on SAP (address, contact details, access
    Customer Service

    • Ensure customer data is up to date
    • Provide accurate management data
    • Work closely with stakeholders to minimise risk whilst supporting business growth
    • Log calls and update customers with ETA's/completion of the call
    • Provide pricing upon request
    • Communicate with customers about repair calls - advising of job status/delays
    • Investigate and resolve customer complaints, quickly and patiently to achieve 'best in class' customer experience
    Credit Control / Account Administration

    • Work closely with the Credit Manager to improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal proceedings if necessary.
    • Manage and maintain the ledger ensuring information is current and accurate
    • Process incoming funds & maintain the reconciliation of accounts
    • Maintain the credit control system and processes in collaboration with Sales, Marketing and Finance colleagues
    • Check and approve applications based on company standards and requirements
    • Maintain accurate master data records
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