Jobs

    Account Director - Manchester, United Kingdom - DELIVEROO

    DELIVEROO
    DELIVEROO Manchester, United Kingdom

    1 week ago

    Deliveroo background
    Description
    As an SMB Account Manager you will have discussions with our restaurant partners about all aspects of their business.

    Whether that's how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform.

    This will be an office-based position during your 3 month probation, following this, you will have the autonomy of hybrid working.

    You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead.

    Manage a portfolio of accounts through desk-based account management model
    Support growth of partners through email, phone, online presentations and video calls
    Maintain long-term relationships with our partner base, ensuring the best service is provided to so our partners can be successful on our platform
    Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo
    Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth
    Drive engagement with Deliveroo's national and local marketing opportunities for restaurants
    Track record in an account management role; strong relationship building skills to produce positive results
    You're able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating
    You have an excellent phone manner, and experience providing telephone support to customers
    You're enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed
    Language skills - ability to converse with businesses in Flemish

    When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.

    We want to be the definitive food company - the app you go to any time you have a hunger pang.

    We are transforming the way people think about food.

    We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

    Benefits and Diversity

    We offer range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

    All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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