- Technical Service/Support Representative
- Technical Support Engineer
- Customer Service Representative
- Help Desk Agent
- Provide enterprise level technical support to customers, re-sellers, and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)
- Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
- Advise customers regarding the product's proper use and address specific systems/configuration issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- Work closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.
- Shift work may be required (hours may differ depending on customer demand and business need)
- Occasional weekend and holiday support may be required.
- Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
- Ability to communicate effectively and in a constructive manner with customers, coworkers, management and executives
- Product support or Technical support experience
- Experience with problem analysis and resolution of software problems
- Understanding of Microsoft Exchange and SMTP messaging architecture
- Hands-on experience trouble-shooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)
- Experience hosting Zoom, WebEx or other remote hosting tools for customer troubleshooting sessions
- Nice to have: AWS knowledge, MCP, MCSA, MCSE, CCNA, CCNP, experience with Power shell and scripting
- Passion for customer service, customer experience and customer support
- Great attitude towards work and learning more every day.
-
Product Support Engineer with Italian
5 days ago
Johnson Controls Belfast, United Kingdom Full timeCompany description:Who we are · Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generatio ...
-
First Line Support Engineer
6 days ago
Avanti Belfast, United KingdomAvanti Recruitment is seeking a Windows Support Analyst to join a dynamic team at a Technology & Software Solutions company. As a member of their 24x7 operations team, you will be responsible for monitoring and providing first-level support for servers runningWindows 2008/2012/20 ...
-
People Source Consulting Belfast, United Kingdom Full timeOur client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product qualit ...
-
Support Engineer
5 days ago
Reactive Recruitment Belfast, United KingdomOur client is an HVAC specialist that requires a Support Engineer to join the team. Duties Understanding of refrigeration and refrigeration systems incorporating water chillers, commercial heat pumps, VRF Air conditioning and Heat pump Air handling units. Able to travel in the Ir ...
-
Support Engineer
1 week ago
Lucera Financial Infrastructures Belfast, United KingdomBGCP), a leading global financial services firm. · Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurab ...
-
IT Support Engineer
1 week ago
NantHealth Inc. Belfast, United KingdomAre you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthc ...
-
IT Support Engineer
1 week ago
NantHealth Inc. Belfast, United KingdomAt NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-prov ...
-
Support Engineer Belfast
2 days ago
Lucera Financial Infrastructures Belfast, United KingdomJob Description About Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a ...
-
Support Engineer Belfast
1 week ago
Lucera Financial Infrastructures Belfast, United KingdomAbout Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling soluti ...
-
Technical Support Engineer
2 weeks ago
Experis UK Belfast, United KingdomTechnical Support Engineer – Belfast · We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. · Technical experience ...
-
Customer Support Engineer
2 weeks ago
The ICM Group Ltd Belfast, United Kingdom Full timeAre you ready to be a hero in the world of mobile technology? We are seeking a passionate Customer Support Engineer to join our dynamic team in Mallusk, Belfast, where every day is an adventure in innovation and excellence. · Why our client? · Our client offers an unparalleled ...
-
Technical Support Engineer
2 weeks ago
Experis Belfast, United Kingdom2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary · Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. · The successful candidate will be res ...
-
Technical Support Engineer
2 weeks ago
Experis Belfast, United Kingdom2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent SalaryExperis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role.The successful candidate will be responsible ...
-
Engineer Customer Support
2 weeks ago
Experis UK Belfast, United KingdomWe're on the lookout for a O365 Engineer to join a Global Tech Giant who are putting together a team of customer focused engineers to be pioneers in driving support for their customers. · This team's office is based in Belfast, they are operating on a hybrid working model as the ...
-
Support Sales Engineer
1 week ago
Hunter Savage Belfast, United KingdomSales Support Engineer · The role includes working with other members of the Sales team to increase the sales of Solutions product for the Electric Power market to support the growth of genset sales. The candidate will represent Caterpillar in customer meetings, and help maintai ...
-
Product Support Engineer
1 day ago
Knewin Belfast, United KingdomProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and ma ...
-
Technical Support Engineer
2 weeks ago
Experis UK Belfast, United KingdomTechnical Support Engineer - BelfastWe are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience.Technical experience is focus ...
-
Product Support Engineer
1 week ago
Proofpoint Belfast, United KingdomIt's fun to work in a company where people truly BELIEVE in what they're doing · At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. Through a culture of diversity, honesty and ini ...
-
Application Support Engineers
1 day ago
Hunter Bond Belfast, United KingdomJob Title: Application Support Engineer (FIX Connectivity)Salary: Up to £60,000 + bonuses + benefits packageLocation: BelfastAn elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast.The company is one ...
-
Application Support Engineer
1 day ago
Hunter Bond Belfast, United KingdomJob Title: Application Support Engineer (FIX Connectivity)Salary: Up to £60,000 + bonuses + benefits packageLocation: BelfastAn elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast.The company is one ...
Product Support Engineer - Belfast, United Kingdom - Proofpoint
Description
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
The Role
Proofpoint is seeking an Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services and will be highly experienced in providing excellent customer service and problem escalation/resolution.
Individuals successful in this role may have also worked as:
Your day-to-day
What you bring to the team
Why Proofpoint
Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpoint
#LI-AB1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us