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    Quality Manager - London, United Kingdom - Brenntag

    Brenntag
    Brenntag London, United Kingdom

    6 days ago

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    Description

    Our team in London currently has an opening for a Quality Manager - London

    Role purpose:

  • Maintain the ISO 9001 and BRCquality systems.
  • Maintain and develop procedures.
  • Record and resolve customer and suppliercomplaints with support of CX Manager.
  • Full compliance with Brenntag UK& Irelands key policies and procedures.
  • Maintain and develop HACCP policyat London Depot.
  • Support other departments withaudits, training, etc.
  • Use support team to conduct internal audits atDepot and formulate reports advising of corrective actions and manage theseactions.

    • As the Quality Manager, it is your responsibility to:

  • Review, update and maintain Quality and Business manuals forLondon Depot.
  • Review update and maintain product Specifications for thedepot.
  • Conduct and assist customer audits.
  • Implementing improvement and corrective actions resultingfrom customer complaints
  • Review, update and maintain the Supplier and Customer complaint system.
  • Implementing improvement and corrective actions resultingfrom Supplier complaints
  • To prepare and assist BSI audits.
  • Monitor depot KPIs and contribute to the depot's efforts toimproving these. Including OTIF
  • To manage and monitor the production and recording of C of As
  • Communicate with depots to ensure swift resolution ofcustomer complaints from all Brenntag depots.
  • Maintain and improve BRC accreditation.
  • To maintain and review HACCP procedures ie glass, jewellery,housekeeping, develop and maintain relationships with HACCP team members
  • To manage laboratory and ensure compliance to site proceduresand testing criteria.
  • Ensure customer questionnaires are completed in timely manorand to high standard.
  • Manage monthly IBC reconciliation.
  • Undertake any reasonable tasks or duties assigned by theappropriate line managers from time to time, related to the effective andefficient performance of the job, and providing they are within the postholders skills and ability.

    • Qualifications / Experience and knowledge:

    Appropriate external professionalqualification, completion of internal training. Quality / Auditingbackground with experience of external customer auditing process - desirable

    Ability to:

  • Effectively organise the day-to-dayoperation
  • Build effective workingrelationships with internal and external customers
  • Prioritise and monitor ownworkload.
  • Work within a fast paced, busyenvironment
  • Time Management
  • Problem solving/Attention to Detail
  • Communicate well with all interfaces andrelationships at all levels

    • Healthand safety:

  • Employee responsibility for health and safety.
  • Comply and promote all statutory and company safety policies and instigate workpractices, which results in a safe and healthy workplace
  • Ensure compliance with all company policies and procedures

    • Key Interfaces:

  • Customers,suppliers, Brenntag senior management team, external depot management, allLondon depot staff
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