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    Field Service Engineer - Milton Keynes, United Kingdom - Sungrow EMEA

    Sungrow EMEA
    Sungrow EMEA Milton Keynes, United Kingdom

    1 week ago

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    Employee
    Description

    Your mission


    Hello there and welcome to your new ​challenge here at Sungrow.

    We ​want You to help us providing the United Kingdom with more clean energy, especially with Battery Storage Solutions

    • Interface between our customers, Sungrow and Sungrow-Samsung SDI.
    • Take ownership of dispatched customer issues.
    • Provide service and customer support during field visits or dispatches.
    • Run diagnosis on errors or technical problems.
    • Deliver support and contribute service solutions for our customers.
    • Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
    • Support the Project Management during commissioning and site acceptance services.
    • Follow operational procedures, processes and practices as defined, documented and consistently applied.
    • Follow the applicable health and Safety instructions and regulations.
    • Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
    • Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
    • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
    • Prepare documentations and work instructions.
    • Participate in the claim management and RMA process.
    • Documentation for QA, customer feedback and analysis support.
    • Take over randomly on call duties, partly on weekends and nights.

    Your profile

    • Education as Electrical technician or Engineer.
    • Experience with Battery Storage solutions is beneficial but not mandatory.
    • Experience in claim handling, solution finding and execution.
    • Experience dealing with customers in critical situations.
    • Ability to work independently and structured in an international environment.
    • Strong customer orientation, good discipline, team spirit and self-motivation.
    • Fluent English language skills (spoken and written).
    • Good knowledge of MS Office and comparable software tools.
    • Driving license.
    • Willing to work on call duty AND to travel.
    • Work out of Sungrow UK and home office.

    Why us?

    • Opportunities for career advancement
    • Attractive Compensation & Benefits
    • International Working Environment
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