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    Service Desk Coordinator - Birmingham, United Kingdom - SF Recruitment

    SF Recruitment
    SF Recruitment Birmingham, United Kingdom

    1 week ago

    Default job background
    Description

    Working with a leading business in Birmingham in their search for a Service Transition Manager / Release Manager to join them on a fixed term contract until July 2026.

    Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place.

    Main Duties

    From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through:
    Transition Management


    • Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme.
    • Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required.
    • Liaise with Service Management leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB.
    • Provide assurance that appropriate training / knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
    • Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place and that a Change request has been raised.
    • Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised. The evaluation should be against service acceptance criteria compiled by the role holder.
    • Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Work with Business Transition Manager, Project Managers, Product and Service Owners to resolve release related scheduling or conflicts
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