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    Contract Advisor - London, United Kingdom - LVMH Group

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    Description
    Client Care Advisor- Spanish and French Speaking
    Watches & Jewellery

    Contract type:
    Permanent Job


    Function:
    Retail

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including.

    new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including.

    The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.
    Fluent in Spanish, French, and English to deliver;

    Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co.

    from the competition.

    Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.

    Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.

    Previous sales or service experience in a retail or contact centre environment.
    Familiarity with website technology, website navigation and terminology associated with e-commerce.
    weekends as required.


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