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    ServiceNow Lead Consultant - England, United Kingdom - SoftServe

    SoftServe
    SoftServe England, United Kingdom

    3 weeks ago

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    Description

    WE ARE SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in ,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, APAC, and LatAm regions.

    The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others.

    The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.

    Experience in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform
    Strong understanding of IT service management processes and best practices, with ITIL certification preferred
    Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve results
    Lead the implementation of ServiceNow solutions for our clients, including requirements gathering, solution design, configuration, testing, and deployment
    Serve as the primary point of contact for client engagements, building and maintaining strong relationships with clients, understanding their business needs and requirements, and ensuring high levels of client satisfaction
    Lead a team of functional consultants and developers, providing guidance, mentorship, and support to ensure successful project delivery
    Work closely with project managers, technical consultants, and other stakeholders to ensure that projects are delivered on time, within budget, and according to client requirements
    Provide expertise in ServiceNow platform capabilities and best practices, guiding clients in optimizing their use of the platform to meet their business objectives
    Lead the development of project deliverables, including functional specifications, solution designs, test plans, and user documentation
    Drive continuous improvement in project delivery processes and methodologies, identifying opportunities for efficiency gains and quality improvements
    Stay current with industry trends and best practices in ServiceNow implementation and IT service management
    Travel within the UK to collaborate with the clients.

    Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives

    All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

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