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Customer Care Executive
1 week ago
Alexander Mae South West Ltd Tredegar, United Kingdom**Customer Care Order Processor** · **Competitive Salary, superb employer, great benefits** · **Office Based / Tredegar** · **The Company**: · Our client is a market leader in their field. They manufacture and supply a range of products to healthcare providers across the UK and i ...
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Customer Care Co-ordinator
1 day ago
GC Windows Ltd Pontypool, United KingdomWe have an exciting opportunity for an experienced Customer Care Co-ordinator to join an established team within a solid UPVC Window and Doors Manufacturing and Installation company. We have a strong placement within the Newbuild Construction industry, handling requests from Site ...
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Customer Care Co-ordinator
5 days ago
GC Windows Ltd Pontypool, United KingdomWe have an exciting opportunity for an experienced Customer Care Co-ordinator to join an established team within a solid UPVC Window and Doors Manufacturing and Installation company. We have a strong placement within the Newbuild Construction industry, handling requests from Site ...
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Customer Care
1 week ago
McDonald's Limited County, United Kingdom Full timeMcDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive w ...
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Customer Care Representative
1 week ago
DCC VITAL Rhymney, United Kingdom**Req ID**:6862**Company**:DCC Vital - Williams Medical Supplies**Salary**:Not disclosed**Location**:Rhymney, GB, NP22 5PY**Contract Type**:Permanent**Date Posted**:12 Feb 2024**Description: · **Job Title**:Customer Care Representative**Department**:Telesales**Reports To**:Team L ...
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Customer Care Representative
1 week ago
Eakin Healthcare Group Cardiff, United Kingdom**ABOUT THE ROLE** · The role of the Customer Care Representative is to maximise sales by building strong relationships with customers and potential customers, who have requested samples of our products. · Our customers are typically NHS patients who have a colostomy, ileostomy o ...
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Customer Care Advisor
4 days ago
Yolk Recruitment Ltd Cardiff, United KingdomLocation: · Cardiff · - Sector: · Office Support & HR · - Job type: · Permanent · - Salary: · £ £ per annum · - Contact: · Charlotte Singleton · - Job ref: · BBBH32262_ · - Published: · about 2 hours ago · - Expiry date: · 14 June 2023 · **Customer Care Advisor** · Yolk Recruitm ...
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Customer Care Specialist
19 hours ago
Yolk Recruitment Cardiff, United Kingdom**Customer Care Specialist** · Yolk Recruitment excited to be working closely with one of Cardiff's leading financial services companies to find a friendly and passionate Customer Care Specialist to join their team. · They are backed by one of the UK's largest financial services ...
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Customer Care Coordinator
1 week ago
Amplifon Group Cardiff, United Kingdom**Customer Care Coordinator** · **Cardiff** · **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** · **Salary: £10ph.** · **A Career to Be Proud Of....** · At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an ex ...
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Customer Care Handler
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Admiral Cardiff, United KingdomCustomer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support. · Our team support customers when making a purchase, assisting ...
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Customer Care Colleague
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Barclays Bridgend, United Kingdom**Customer Service Advisor - Branch** · **Bridgend/Hybrid** · **£23,300 per annum + Excellent Benefits** · **Between 7am and 11pm Monday - Sunday** · As a Barclays Customer Service Advisor - Branch you will be at the forefront of our obsession with customers - and right now our c ...
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Customer Care Expert
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RAC Bradley Stoke, United KingdomRAC currently has an exciting opportunity for a**Customer Care Expert**to join our Customer Care Team based at our**Bradley Stoke**office. This is a**permanent**position. · The Salary on offer is **£23,300**. · Shifts are between **8am and 6pm Monday to Friday**. Working 1 weeken ...
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Customer Care Administrator
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Wates Cardiff, United Kingdom**We have an opportunity for a Customer Care Administrator **to join Wates Residential in Cardiff. · **Wates Residential **is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authoriti ...
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Specialist Customer Care
1 week ago
Barclays Cardiff, United Kingdom**Complaint Handler - 12 months FTC** · **Cardiff - Hybrid** · **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** · **35 hours, working 5 days out of 7, rotating shift patterns bet ...
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Customer Care Consultant
2 days ago
Yolk Recruitment Cardiff, United Kingdom**Customer Service Advisor** · A leading insurnace company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers. They ...
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Customer Care Specialist New
1 week ago
St David Recruitment Services Bedwas, United KingdomLocation: · Bedwas · - Job type: · Permanent · - Salary: · £25,000 · - Contact: · St David Recruitment Services · - Contact phone: · - Job ref: · PEM1366 · - Published: · about 2 hours ago · - Expiry date: · **Customer Care Specialist** · **Bedwas, Caerphilly - fully office based ...
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Customer Care Specialist New
1 day ago
St David Recruitment Services Caerphilly, United KingdomLocation: · Caerphilly · - Job type: · Contract · - Salary: · £25,000 · - Contact: · St David Recruitment Services · - Contact phone: · - Job ref: · PEM1329 · - Published: · about 3 hours ago · - Duration: · 9 months · - Expiry date: · **Customer Care Specialist** · Bedwas, Caerp ...
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German Customer Care Advisor
1 day ago
ABL Recruitment Newport, United Kingdom_This is a lovely customer care role for a GERMAN speaker. This is not a typical call centre role , and in stead you will be encouraged to really understand what the customer is looking for and to take your time on the phone in order to provide the right solution to any questions ...
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Customer Care Team Leader
3 days ago
Artis Recruitment Cardiff, United KingdomArtis Customer Contact are excited to be working with this market leading brand who are looking for a new Customer Care Team leader with excellent people leadership experience to manage their customer contact team. This is an exciting time to join this progressive organisation, a ...
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Temporary Customer Care Advisor
1 day ago
Ogi Cardiff, United Kingdom**Temporary Customer Care Advisor - Wales - £22,000-£24,000 Pro rata with excellent benefits** · Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales. · For many years, we've been providing mainstream in ...
Specialist Customer Care - Blaina, United Kingdom - Barclays Bank PLC
1 week ago
Description
Complaint Handler – 12 months FTC
Cardiff - Hybrid
£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.
35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday – Sunday. We use hybrid working to mix the positives of working with your colleagues at our sites, together with working from home.
As a Barclays Complaint Handler, you will be the go-to point of contact for many of our customers across Barclays UK. You'll have an exciting opportunity to assist them with their more complex needs and be there to help our customers when they need us most – through challenging life events such as financial difficulty, being scammed or buying their first homes.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
This role will be based from Cardiff. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Working as one team across multiple channels, including phone, social media or Barclays message app, you will personalise each interaction with the customer
• Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they are valued
• Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
• Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Understanding a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs
• Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
What we're looking for:
• Clear communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Proven ability to use Microsoft Office
• Previous experience within a customer service role is essential
• A good listener with a genuine passion for helping others
Skills that will help you in the role:
• Experience of working in a customer-obsessed role
• Good written and verbal communication skills
• Experience assisting vulnerable customers
Where will you be working?
In the heart of the Historic City Centre which is easily accessible by train or car. Home to the Welsh Rugby team and the Principality Stadium. The city centre has undergone a number of redevelopment projects, including St. David's 2, which extended the shopping district southwards, creating 100 new stores and a flagship John Lewis, the only branch in Wales and the largest outside London.
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