- Completing daily customer service tasks as required including managing cover for reception, switchboard, hospitality, event management and overseeing the audio-visual systems and housekeeping
- Ensuring that the workplace is always maintained in a tidy and well-presented manner
- Ensuring that all Williams Lea policies, procedures, and standards are correctly implemented and maintained
- To be responsible for and managing the health and safety for the First Impression team and visitor areas at all sites.
- To manage the staffing resource and play a flexible role to cover team absences when required
- Delivering training to assistants, and ensuring that staff are given the skills needed to successfully carry out their role, this will include relevant training provided by Williams Lea
- Directly supervise First Impression Assistants, working closely with the TL in the regional sites, tracking all aspects of performance including continuous feedback meetings and giving regular feedback to your line manager
- Ensuring that agreed service levels are maintained and exceeded where possible
- Collecting data and compiling a monthly report for the onsite First Impression service
- Routinely researching, proposing, and budgeting innovative ideas for the development of the onsite and companywide First Impression service
- To work closely with the Client's Event Team, in the organisation and the hosting of client and internal events
- Undertaking other reasonable duties assigned by your manager or the client
- Experience as a Senior Receptionist or Assistant Front of House Team Leader within a corporate environment is essential
- Experience of motivating and developing a team
- Experience of collecting data and creating reports
- A passion for service excellence and innovative ideas
- Excellent communication skills with clients and colleagues
- A high attention to the finer details without losing focus on the bigger picture
- Fluent written and spoken English
- Experience using email, Microsoft packages, room booking and switchboard software
- Excellent personal presentation
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
-
Team Lead
1 week ago
Technojagat United KingdomLorem ipsum dolor sit amet consetetur sadipscing elitr sed diam nonumy eirmod tempor invidunt utlabore et dolore magna aliquyam erat sed diam voluptua. At vero eos et accusam et justo duodolores et ea rebum. Stet clita kasd gubergren no sea takimata sanctus est Lorem ipsum dolor ...
-
Team Leader
4 days ago
Careers Site London, United KingdomWHSmith are seeking a driven and dynamic Team Leaders to join their team. The Team Leader will provide exceptional customer service, proactively dealing with all customers, making the most of every sales opportunity and acting as an ambassador delivering the WHSmith brand to all ...
-
Team Leader
1 day ago
Restore Plc London, United Kingdom**Team Leader** · **Business Unit: Records Management** · **Location: Barking IG11 0DP** · **Contract Type: Permanent - Full Time** · **Hours: 45** · **Salary: £22,230** · We have an exciting opportunity for somebody who wants to develop their career in our vibrant, rapidly growi ...
-
Team Leader
4 days ago
Dr Martens London, United Kingdom**WHAT'S THE STORY?** · We are on the look out for tenacious Team Leaders to join us in various London locations. · Supporting both the Store Manager & Deputy Store Manager, our Team Leaders are responsible for ensuring the customer experience is memorable for all the right reaso ...
-
Team Leader
1 week ago
BranWell Ford London, United KingdomTitle: Team Leader & Pension Administrator · **Job Type**: Perm · Specialism: Third Party Administration · Workstyle: Home based role · County/Region: London · Salary/rate: Negotiable · Job ref: CB18368 · You are currently a Team Leader looking to take that next step in your care ...
-
Team Leader
1 week ago
Barburrito London, United Kingdom**Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a**Team Leader**to join our team at our store. If you are passionate, enthusiastic and ambitious, this cou ...
-
Team Leader
1 week ago
Cookies and Cones London, United KingdomWe are looking for an experienced Team Leader to work in our NEW Wood Green store. Team Leaders are responsible for overseeing the day to day operations of the store and ensuring the shift runs smoothly and efficiently in the absence of the Store Manager. · Your duties will inclu ...
-
Team Leader
4 days ago
Hamleys London, United Kingdom**Team Leader (Hamleys Expert)**: · **About Hamleys**: · Don't you remember visiting this magical place as a child? Now you can be part of the excitement · Hamleys has a long heritage of theatre and magic, our brand is synonymous with fun and making lifelong memories for everyone ...
-
Team Leader
1 week ago
Peabody London, United Kingdom**Peabody**has an exciting opportunity for a **Team Leader - Collections** on a **Full time, Fixed-Term (6 month) contract**based in **South East London. **In return, you will receive a competitive salary of **£40,000 - £44,000 per annum.** · **What we're looking for in our Team ...
-
Team Leader
4 days ago
Barclays London, United Kingdom**Role Title **Team Leader - Middle East (Private Bank)** · **Location **London** · **What will you be doing** · - The individual will be responsible for leading the Middle East market team in the UK International Private Bank. · - The individual will be responsible for the manag ...
-
Team Leader
4 days ago
Brandon Trust London, United KingdomArea 3 · Job Summary · **Seeking team leader for BALHAM hours per week** · Looking for your next step in social care? · Are you a confident problem solver, creative thinker with excellent communication skills? · Your skills and experience working in care could be a great match fo ...
-
Team Leader
4 days ago
Knoops London, United KingdomKnoops is an exciting and ambitious company specialising in Chocolate drinks. We opened in Rye in 2013 and over the last couple of years have seen expansion into London and beyond. · We are currently recruiting for **Team Leaders** on a permanent basis and would love to hear from ...
-
Team Leader
1 week ago
Moorfields Eye Hospital NHS Foundation Trust London, United KingdomAs Team Leader you will be a self-motivated, pro-active individual with both excellent time management and organisational skills. You will lead the medical imaging team to provide high quality Diagnostic Imaging Services at Moorfields' including the Trust's satellite and Virtual ...
-
Team Leader
2 days ago
B&Q London, United Kingdom**About the role** · **Team Leader -Decor** · **Full time - 39 hours per week** · **Permanent** · **Shifts available Monday - Sunday, 7.00am pm** · **Up to £26,500 (Inclusive of an 0.75 per hour, store specific location allowance)** · We believe anyone can improve their home to m ...
-
Team Leader
2 days ago
Macdonald & Company London, United KingdomAn excellent opportunity has arisen at Team Leader level with a London Borough, you will be responsible for the front-line management of an efficient Area Team with good moral overseeing 5/6 officers reporting directly in to the Head of Development Management. · You will ensure t ...
-
Team Leader
1 week ago
Dr Martens London, United KingdomRETAIL MANAGEMENT · **Team Leader - London**: · **WHAT'S THE STORY?** · We are on the look out for tenacious Team Leaders to join us in various London locations. · Supporting both the Store Manager & Deputy Store Manager, our Team Leaders are responsible for ensuring the customer ...
-
Team Leader
2 days ago
FunBox Entertainment (UK) LTD London, United KingdomFunBox Entertainment (UK) LTD are a fast growing and innovative company delivering excitement and excellence with our Family Entertainment Center's. · We are driven to provide fun by providing the highest quality amusement arcade experience. · As a Team 'll be motivating, coachin ...
-
Team Leader
4 days ago
B&Q London, United Kingdom**About the role** · **Team Leader - Decor** · **Full time - 39 hours per week** · **Permanent Contract** · **Shifts available: Monday - Sunday, 7.00am pm** · **£23, £27, Inclusive of an £0.75 per hour, store specific location allowance)** · **B&Q Friern Barnet** · We believe any ...
-
Team Leader
1 week ago
B&Q London, United Kingdom**About the role** · **Team Leader** · **Full time hours per week** · **Permanent Contract** · **Shifts available Monday - Sunday, 7.00am pm** · **£23, £27, Inclusive of an £0.81 per hour, store specific location allowance)** · **B&Q Twickenham** · We believe anyone can improve t ...
-
Team Leader
2 days ago
Chelsea and Westminster Hospital NHS Foundation Trust London, United KingdomTeam Leader - Maternity & Ante · - Natal · Patient Access West Middlesex site · We are looking for an enthusiastic patient focused individual to join our Maternity & Ante-natal team based on the West Middlesex Site. If you thrive on a challenge and enjoy working in a very busy an ...
First Impression Team Leader - United Kingdom - Williams Lea
Description
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
First Impression Team Leader page is loaded
First Impression Team Leader
Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id RFirst Impression Team Leader
Salary: £32,000 per annum, plus company benefits
Location: London, WC2A
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch break
Work model: Fully onsite due to nature of role
Williams Lea seeks a First Impression Team Leader to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for
Purpose of role
The First Impression Team Leader is responsible for overseeing the daily tasks in reception, switchboard and hospitality, including event management in liaison with the Clients Marketing Team, to ensure a seamless service for clients and setting a new superior industry standard in a client's journey.
A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.
This role will support the Head of Workspace in providing a best-in-class service tailored to the Client. This is a hands-on role, involving travel to all client sites and will include working alongside Williams Lea team members to deliver the overall service.
Key responsibilities
Personal attributes
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .
Similar Jobs (2) Creative Team Leader
locations London time type Full time posted on Posted 2 Days AgoOffice Manager
locations London time type Full time posted on Posted 21 Days AgoIn a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
#J-18808-Ljbffr