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    Peer Review Operations Specialist - United Kingdom - PLOS GmbH

    PLOS GmbH
    PLOS GmbH United Kingdom

    3 weeks ago

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    Description

    *This role is to be filled by an employee working from a remote location within the UK. This role is a 12 month fixed-term contract.

    *Candidates should submit their application for 26 April. However, applications will be considered as they are submitted, so candidates are encouraged to apply in advance of this date.

    Role Summary

    As a Peer Review Operations Specialist, you are a confident and highly organized self-starter, motivated by a culture of continuous improvement. You're an excellent communicator and a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

    Reporting to the Peer Review Operations Manager, you work as a member of the Peer Review Operations team to maintain efficient peer review workflows, ensure high vendor performance standards, and uphold excellent contributor experience for authors, editors, and reviewers. You will enforce turnaround time benchmarks for all peer review milestones to protect process integrity and ensure timeliness and quality of publication. You will have high standards of professional conduct in the workplace, and enjoy working with international colleagues from a range of cultures and settings. You will seek out opportunities for continuous quality improvement in department activities and be an effective champion of the PLOS vision, mission, and brand.

    Responsibilities

    Submission Management

    • Ensure the timely, efficient peer review of all submissions
    • Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately
    • Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required
    • Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues
    • Ensure that manuscripts meet requirements and follow current policies and procedures

    Workflows

    • Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate
    • Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager
    • Ensure standard journal workflows are maintained as established, implementing and adopting process updates when approved by the Peer Review Operations Manager

    Projects

    • Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager
    • Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs

    Other

    • Contribute to other operational research outputs related to PLOS's mission where required, so that our journal workflows are optimised to encourage scientific openness and transparency

    Knowledge and Skills

    • Excellent communication and presentation skills, both written and oral
    • Highly organised, detail-oriented, and proactive in solving problems
    • Growth mindset with a collaborative, team player mentality
    • An ability to maintain a positive and professional customer service attitude
    • Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings
    • Knowledge of Excel, Word, file types and file conversions
    • Able to work under tight deadlines whilst achieving a high standard of quality and accuracy
    • Able to set priorities and work independently
    • Upholds high standards of professionalism in the workplace
    • Embraces change with a positive attitude
    • An interest in science and in advancing scientific knowledge
    • Prior experience in peer-reviewed scholarly publishing
    • Knowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plus
    • Knowledge of customer relationship management (CRM) software such as Salesforce
    • A university degree or equivalent experience

    The base salary range we've established for this position is (UK) £27,000 - £31,900 . The final salary will depend on several factors, including the candidate's relevant work experience, skills, education, and other qualifications; the region in which the candidate resides, and internal pay equity with current PLOS employees in similar jobs. PLOS also offers a comprehensive benefits package that will be shared with candidates in the interview process.

    The Organization:

    PLOS is a non-profit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. PLOS journals propelled the movement for OA alternatives to subscription journals. We established the first multi-disciplinary publication inclusive of all excellent research regardless of novelty or impact and demonstrated the importance of open data availability. As we continue to lead the way in making research content more open, we need to make it a system that's open for everyone. We are intentionally spreading our roots deeper, globally.

    We believe in pushing the boundaries of 'Open' to create a more equitable system of scientific knowledge and understanding—it's core to who we are, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We're ever-evolving in our journey for representation and equity, and strongly encourage applicants of diverse identities to apply: you'll find a group of critical thinkers eager to challenge the status quo and learn with you as we continue breaking barriers to open science.

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