Jobs
>
Crawley

    Repairs Customer Service Advisor - Crawley, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions Crawley, United Kingdom

    4 days ago

    Default job background
    Temporary
    Description

    Job Title:

    Repairs Call Handler Location of the job: Crawley, RH10 Contract type: Temp maternity cover Weekly hours: 42.5 hours per week Working hours: Monday-Friday Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

    You'll need to be confident using own initiative and have the ability to update systems and follow processes.

    ResponsibilitiesAct as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.

    Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.

    Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.

    Person SpecificationStrong scheduling experienceExperience working in the social housing and/or repairs sectorsExcellent customer service skillsIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

    If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to
  • ASI Recruitment

    Service Advisor

    6 days ago

    ASI Recruitment Crawley, United Kingdom

    **Service Advisor** · **£28k Basic OTE £34k** · **Fantastic Monthly Bonus** · **Great company Benefits** · **Gatwick area** · **"Pleasure in the job puts perfection in the work." - Aristotle** · Are you ready for an exciting new opportunity as a Service Advisor at a volume main d ...

  • Just Recruitment Solutions

    Service Advisor

    4 days ago

    Just Recruitment Solutions Crawley, United Kingdom

    **Service Advisor Vacancy - Crawley-** · Experienced Service Advisor - Franchised Dealership £36,000 OTE per annum · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. · Your duties will include ...

  • Pybus Recruitment

    Service Advisor

    5 days ago

    Pybus Recruitment Crawley, United Kingdom

    **Job Title: Service Advisor - Prestigious Car Brand** · **Location: Crawley** · **Salary: £26,250 + bonus - OTE £32,000** · **Full Time and Permanent - role will involve working Saturdays on a rota Basis** · **Monday to Friday - 8.00am - 6.00pm** · **1 in 4 Saturdays - 8.00am-12 ...

  • GB DAF

    Service Advisor

    1 week ago

    GB DAF Crawley, United Kingdom

    **Service Advisor / Administrator - Trucks** · We currently have an exciting opportunity for a Service Advisor to join our team at our DAF Trucks dealership in Crawley. · You will be manning the Service Reception desk alongside the current team of Advisors and our Workshop teams. ...

  • Octane Recruitment

    Service Advisor

    6 days ago

    Octane Recruitment Crawley, United Kingdom

    Service Advisor Vacancy - Crawley · **Salary**: Up to £30,000 basic + Bonus · Hours: Monday - Friday, 8am - 6pm, Saturdays 1 in 3, 8am - 1pm · Ref: OC13034 · We have a new vacancy for a Service Advisor for my client's main dealership in Crawley. Excellent opportunity for a Servic ...

  • TN Recruits

    Service Advisor

    1 week ago

    TN Recruits Crawley, United Kingdom

    With a highly regarded reputation as one of the best/leading vehicle groups in the South of England as a private family run group past through generations in the last 90 years. Dominant market leaders known for both new & used high end/luxury vehicle modelsto suit all lifestyles. ...

  • JCB Group

    Service Advisor

    2 days ago

    JCB Group Crawley, United Kingdom

    **Service Advisor - JCB Eurovans Crawley.**: · We are looking to recruit an experienced Service Advisor for our JCB Eurovans site in Crawley. Specialising in both new and used commercial vehicles, our Eurovans site is the leading Volkswagen Commercial Vehicle dealer in West Susse ...

  • YOLO Recruitment

    Service Advisor

    2 days ago

    YOLO Recruitment Gatwick Airport, United Kingdom

    **NEW SERVICE ADVISOR JOB** · **Gatwick, Crawley** · **Salary: 27k basic +36k ote + benefits + car scheme** · My Client, a dealership in Gatwick who offer fantastic company benefits are currently looking to interview and take on a Service Advisor / Aftersales Advisor to join thei ...

  • Prima Ardelle > Motor & Automotive > South East

    Service Advisor

    1 day ago

    Prima Ardelle > Motor & Automotive > South East Gatwick Airport, United Kingdom

    **ARE YOU AN EXPERIENCED SERVICE ADVISOR?** · **EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIP IN GATWICK** · **COMPETITIVE BASIC SALARY UP TO £30,000+ D.O.E PLUS O.T.E & BENEFITS** · **HOT BRAND** · My client a main dealer in Gatwick who provides excellent further car ...

  • Search Consultancy

    Service Advisor

    6 days ago

    Search Consultancy Gatwick, United Kingdom

    **Service Advisor** · **Salary: Up to £26,000 DOE Plus Bonus** · **Full Time and Permanent - role will involve working Saturdays on a rota Basis** · **Manor Royal, Gatwick** · We have a fantastic opportunity for an Service Advisor to join the our Aftersales Team for a major autom ...

  • Just Recruitment Solutions

    Automotive Service Advisor

    6 days ago

    Just Recruitment Solutions Crawley, United Kingdom

    **Service Advisor Vacancy - Crawley £33k OTE, (£27k basic)** · **Mon - Fri 8am - 6pm, Saturday Rota PAID OVERTIME at time & a half** · Experienced Service Advisor · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers vis ...

  • Search Consultancy

    Customer Service Advisor

    1 week ago

    Search Consultancy Crawley, United Kingdom

    Customer Service Advisor - Crawley £20,000 pa - Annual reviews & benefits Mon - Fri NO Weekends · Rising to £23,000 with experience on the role · Full training given · Contract and hours: · Full Time: 37.5 hours on Shift Patterns - Monday to Friday , 9-5, 10-6. · Would you like t ...

  • Morgan McKinley

    Customer Service Advisor

    2 days ago

    Morgan McKinley Crawley, United Kingdom

    We have a fantastic opportunity for a customer focused individual to join a very successful, growing company If you are Customer Service Advisor with previous experience in a similar role Professional and approachable, with a flexible 'can always do' attitude would love to hear f ...

  • CCP

    Customer Service Advisor

    1 week ago

    CCP Crawley, United Kingdom

    We are proud to be working with an existing financial services client, who are looking to recruit passionate Customer Service Advisors. You must be able to demonstrate resilience, integrity, excellence in execution and confidence while speaking to customers about a variety of que ...

  • Hendy Group

    Customer Service Advisor

    1 week ago

    Hendy Group Crawley, United Kingdom

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our MG Dealership in Crawley. · You do not need a ...

  • Harwoods Group

    Customer Service Advisor

    1 week ago

    Harwoods Group Crawley, United Kingdom

    Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo. We have a total of 30 businesses providing sales, service and accident repair services ac ...

  • Hendy Group

    Customer Service Advisor

    6 days ago

    Hendy Group Crawley, United Kingdom

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our MG Dealership in Crawley. · You do not need a ...

  • Huntress

    Customer Service Advisor

    6 days ago

    Huntress Crawley, United Kingdom

    Customer Service Advisor · £21,000 · Permanent - full time · Crawley - 100% office based · Do you pride yourself on delivering effective customer service? · Working within a reputable and growing organisation based in their bright, modern offices in Crawley, this role will see yo ...

  • Harwoods Group

    Customer Service Advisor

    1 week ago

    Harwoods Group Crawley, United Kingdom Part time

    Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo. We have a total of 30 businesses providing sales, service and accident repair services ac ...

  • Hendy Group

    Customer Service Advisor

    1 week ago

    Hendy Group Crawley, United Kingdom

    **Salary** · Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. · **Contractual hours** · 45 · **Basis** · Full Time · **Region** · Sussex · **Job category/type** · Service · **Date posted** · 07/05/2024 · **Job ...