- To undertake the day to day administrative duties of the central admin team.
- To support the management and co-ordination of Mandatory Training requirements and reporting for both Integrated Therapies and INTs.
- To support the management and co-ordination of inductions for all new staff and students within INTs and Integrated Therapies.
- To support implementing and maintaining systems for the management and reporting of staff appraisals for all staff within both the INTs and Integrated Therapies.
- To support the senior administrator with the management and co-ordination of all Therapy pool cars.
- To provide a professional and polite service to staff, patient/service users.
- Deal with any telephone calls, taking messages or referring on to other senior level staff. Always ensuring telephone calls are dealt with in a polite and efficient manner, re-routing inappropriate calls to the relevant areas.
- On occasion to attend departmental / team meetings where required and take minutes and type up in a timely way, distributing as required.
- To provide cover for Therapies reception when required. To have full working knowledge of the e-Care outpatient booking system, BookWise room booking system and full reception duties. To be able to provide cover or assistance at short notice. To become conversant with relevant e-Care applications and self-check in kiosk.
- To assist the Admin Team in the organisation of inductions for new staff collaborating with the local clinical admin in the INTs; to include but not restricted to arranging uniform, parking permits, mandatory training (face to face and e-learning), staff development files, ID and name badges, lockers, computer access and annual leave.
- To support the Admin Team in preparing for interviews being undertaken on/off site or by virtual means.
- To assist with student placement planning
- To maintain the Therapy Training Room and other electronic diaries.
- To ensure all centrally stored therapy laptops are regularly checked for updates and maintain a register of when these are loaned to staff. Ensure all laptops are fully charged on a daily basis.
- To assist in ad-hoc small project support as directed by the business manager.
- To provide general secretarial support to all services to include but not restricted to typing, photocopying, and filing including new electronic filing system.
- To provide administrative support to Managers and Clinicians as required. To include the production of confidential and sensitive material, reports, graphs, letters, leaflets, presentations, flowcharts and forms.
- Assist to maintain the register of Lone Worker Device and competency training for all staff within INTs and Therapies who undertake lone working.
- To maintain and update all organisational charts for Integrated Therapy Services.
- Under close supervision, maintain the register of Electrical and Diagnostic competency training for Integrated Therapies to include but not restricted to updating Trust matrices with new staff and inputting staff training dates.
- Ensure that sickness related messages are passed on to the relevant person in a timely manner.
- Under supervision of the Administrator for Mandatory Training, produce email reminders to Therapies and INT staff and follow the relevant processes for booking any face to face training.
- Under supervision of the Senior Administrator for Appraisal management, send reminders to all Therapies and INT staff, update the relevant spreadsheets/databases, sending updated details to Workforce.
- Under supervision of the Senior Administrator for Fleet management, ensure driving licences and check codes are received and recorded on file for all Therapies and INT staff (as appropriate) including notifying staff when their current check codes are due to expire
- Support with monitoring ordering and delivery of IT procurement and mobile phone orders made by the senior admin staff in the central team
- To update the Establishment spread sheet with new starter details.
- To have a working knowledge of booking systems across all sites and book rooms for meeting or training use as required.
- To support with all departmental filing and archiving of records inclusive of transitioning from paper-based filing system to an electronic system.
- Under supervision of the Senior Administrator for Fleet management, maintain the central record of Therapies lease vehicles and assist with fleet management on a daily basis.
- To assist in the training of new staff in the use of all office equipment.
- To provide user training and support to all staff for mandatory training e-learning requirements.
- To provide basic IT support to all Therapy Staff, basic laptop queries / Selenity set-up and SharePoint queries.
- To be prepared to work flexibly in response to the needs of the service.
- To be prepared to undertake some weekend working on a rota basis in support of service development.
- To ensure that personal mandatory training is completed and maintained in line with Trust policy.
- To identify own needs for personal development, education and training.
- To be fully conversant with all Trust and Departmental policies and procedures.
- To be fully conversant with departmental emergency procedures, taking appropriate action to summon assistance when necessary and report actual or potential problems that may pose a risk to health, safety and security. Person Specification
- oGood general education
- o4 GCSE Grade 4 and above or equivalent, to include Maths and English.
- oNVQ Level 3 - Business Administration or relevant qualification / experience
- oData entry skills
- oClerical Experience
- oAn ability to demonstrate initiative and to work well under pressure
- oAbility to work with speed and accuracy
- oAbility to prioritise workload
- oAble to communicate effectively both verbally and written
- oFull knowledge of Microsoft Office applications including Excel, PowerPoint and Publisher.
- oMinute taking skills and attention to detail
- oUnderstanding of medical terminology
- oUnderstanding of hospital policies
- oUse of database
- oPrevious NHS experience
- oKnowledge of Patient/service users Administration System and other hospital systems eCare, Evolve, HealthRoster, SystemOne, LAS
- oAble to work to specific policies and guidelines
- oGood team player
- oPositive interpersonal skills
- oAwareness of patient/service user confidentiality
- oAbility to work calmly in a busy environment
- oTime Management skills
- oFlexible approach to work
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Admin Assistant - Bury St Edmunds, United Kingdom - West Suffolk NHS Foundation Trust
Description
Job summary
Therapies & INT Administration Team - Band 3 Administrative Assistant
Full and part time posts available
Permanent
Post 1: or hours to be negotiated.
Post 2:
An exciting opportunity has arisen for a full time and a part time administrative assistant to join our friendly and professional admin team providing high quality support to over 800 staff within the Integrated Therapies and Integrated Neighbourhood Teams across West Suffolk Hospital and the Local Community Services.
We are looking for conscientious individuals with excellent IT skills who enjoy working in a fast paced environment with changing priorities.
You will be able to work independently and within a team. Training and support will be given on all aspects of this administrative role.
This varied role will be rewarding and challenging for the successful candidates who will contribute to the efficiency of the department and make an overall difference.
Main duties of the job
The successful applicants must have the ability to communicate with staff of all levels with an organised and motivated approach. A good working knowledge and experience of all Microsoft office applications including Outlook is fundamental to working in this busy environment.
Ideally you will have previous experience of working in admin within the healthcare sector, although this is not essential.
The Integrated Therapies and Integrated Neighbourhood Teamshave an excellent appraisal process and are committed to personal and professional development.
For further information please contact Caroline Armstrong, Administration Manager, Central Admin Team - / or Abigail Ames-Ledwidge, Senior Administrator, Central Admin Team - /
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job descriptionJob responsibilities
Please see the full job description for more information
JOB PURPOSE
To act as the Central Administrative Assistant to both the Integrated Therapies service and the Adult Community Integrated Neighbourhood teams.
KEY TASKS
Communication & Team Working
Planning & Organising
Professional / Administration
Monitoring, Analysis & Evaluation
Managing People & Resources
Training & Teaching
Policy & Service Development
Education & Qualification
Essential
Experience & Knowledge
Essential
Desirable
Skills & Abilities
Essential
Personal Qualities
Essential
