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    Credit Controller - United Kingdom - Hamilton Woods Group

    Hamilton Woods Group
    Hamilton Woods Group United Kingdom

    1 week ago

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    Description

    Credit Controller - £27,000 - £29,000 PA - Edgbaston, Birmingham

    Hamilton Woods are currently working with a leading wholesale electrical distributer based in Edgbaston, Birmingham. This is a varied role, suited to someone with strong communication skills and ability to develop good working relationships with internal and external customers. Responsible for effective and efficient management / monitoring of a portfolio ledger comprising of up to 300 complex National accounts with a total debt of up to £11m. Minimising aged debt and maximising cash collection using both EDI and standard trading platforms whilst developing good working relationships with internal and external customers via phone and email. Duties & Responsibilities
    • Ensure effective control of Customers by monitoring shortfalls and taking appropriate action.
    • Collect payments according to agreed terms, achieve cash collection targets and resolve and minimise overdue debts.
    • Ensure all customer requirements are fulfilled and delivered on time in line with the SLA and KPI.
    • Monitor large commercial queries ensuring that item(s) are progressed and resolved in timely manner.
    • Escalate any serious concerns accordingly to the Collection Support Specialist.
    • Review payment plans when requested.
    • Place customers on credit hold where necessary.
    • Regular review calls and some face to face meetings with customers.
    • Review accounts for legal action.
    • Review order release requests.
    • Utilise Sidetrade to ensure account portfolio is managed effectively ensuring To Do Lists are actioned daily and all activity logged to include invoice qualification.
    • Ensure emails are actioned in a timely manner and customer account information is accurate and regularly updated with digital contacts at every opportunity.
    • Ensure overtrading is monitored and appropriate actions taken.
    • Complete monthly cash forecast and pre-call on all high value amounts above agreed threshold.
    Skills & Experience
    • At least 2 years' experience in Credit Control managing complex National accounts.
    • Strong communication skills, capable of building effective, long term relationships.
    • Enjoys interaction with internal and external customer focus.
    • Competent user of Microsoft Office and Outlook.
    • Intermidate/advanced experience of Excel, V-lookups, pivot tables is essential.
    • COUPA portal experience.
    • Ability to manage and prioritise workloads in a fast paced environment.
    If you would like to apply for this Credit Controller role, please get in contact with your CV attached to - #J-18808-Ljbffr
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