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Chelmsford

    Manager Professional Services - Chelmsford, United Kingdom - OEC

    OEC
    OEC Chelmsford, United Kingdom

    Found in: Talent UK C2 - 5 days ago

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    Description

    Manager Professional Services (PSO)

    Chelmsford, UK Req # February

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

    Lead the Project Management Implementation Team, overseeing project managers, business consultants, and technical consultants. Manage implementation profitability, department budget, and drive the development of the Professional Services organization at OEC. Ensure adherence to best practices on all projects.

    Key Responsibilities:

    • Collaborate with Business Unit Leader and PSO Leadership to manage team, achieve KPIs, and oversee project delivery.
    • Guide the Implementation Team, set goals, provide coaching, monitor performance, and address issues promptly.
    • Foster team learning and growth, implementing professional development plans for high-potential employees.
    • Work with sales for scoping, estimates, timelines, and creation of implementation Statements of Work.
    • Monitor bookings, resource usage, and constraints to align with utilization targets. Assign resources to projects.
    • Identify areas for improvement and implement solutions to enhance operations, documentation, and customer satisfaction.
    • Recruit, hire, onboard, and mentor new team members. Ensure readiness for project engagement.
    • Manage customer escalations for suitable issue resolution.
    • Act as a customer advocate to build long-term relationships between OEC and customers.
    • Manage department budgeting, staffing recommendations, and ensure project profitability.
    • Support creation and adoption of Professional Services global best practices.
    • Collaborate with Project Management and Professional Services Leadership on budget management.

    Requirements:

    • Bachelor's degree in Business Management, Information Technology, or related field.
    • Minimum 10 years of project management or business consulting experience.
    • Background in managing Time and Materials and Fixed Fee projects.
    • Proven track record of delivering customer value through software and consulting implementations.
    • At least 2 years of management experience leading a team.

    Skills and Abilities:

    • Ability to lead diverse teams and create an engaging and positive culture.
    • Customer-focused mindset with excellent communication skills.
    • Strong facilitation, negotiation, and presentation skills.
    • Ability to manage tactically with direct reports and strategically with OEC Leadership.
    • Proficient in Microsoft Office 365, Smartsheet, Miro, and Azure DevOps.
    • Adaptable to fast-paced environments and proactive in achieving team objectives.

    W e have updated our Privacy Policy to comply with the new European Union data protection law. Please note that OEC is a US-based company, as such, your personal information supplied during the job application process may be sent to the US. By applying for this role with one of the companies in the OEC Group, you are consenting to the processing and retention of your personal data in accordance with the company's data protection policies. Please to refer to our for more information.

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