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    Professional Services Consultant - United Kingdom - Aptean

    Aptean
    Aptean United Kingdom

    1 week ago

    Default job background
    Description
    Professional Services Consultant - Paragon
    Provide application consulting and support to Aptean customers. the implementation team to deploy new projects, and/or provide on-going support to their
    existing installation. Consult with customers in the configuration and usage of application
    This role will involve travel to
    resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires
    Networks with senior internal and external personnel in
    Consulting Services
    Provide consulting services to customers based on Aptean's service delivery
    services engagements may include
    implementation consulting, upgrade consulting, training, testing, and/or process
    improvement consulting.
    Effectively work on multiple projects simultaneously. Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule. Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.

    Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.

    Knowledge Management
    Attend training sessions offered and use self-study tools; assist with peer training as needed.

    Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.

    Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.

    Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

    Ensure a professional communication manner when in-person or on the phone at all times.
    Participates in system and release testing and QA as needed.
    Recommend improvements in Customer Solutions policies and procedures.
    Additional duties as assigned by management.
    Aptean is a private equity backed software company that connects companies in specific industries with specialised software solutions.

    In today's fast-paced, highly competitive economy, organisations don't have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do.

    Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. Celebrate our diversity. Aptean pledges to promote a company culture where diversity, equity and inclusion are central.

    We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

    Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

    "At Aptean, our global and diverse employee base is our greatest asset.
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