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    Service Manager - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

    University Hospitals of Leicester NHS Trust
    University Hospitals of Leicester NHS Trust Leicester, United Kingdom

    1 week ago

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    Description

    There is an exciting opportunity to join the Renal, Respiratory, Cardiothoracic and Vascular (RRCV)Clinical Management Group as the Service Manager for Cardiology.

    As a Service Manager you will be a core part of the Cardiology service within the Renal, Respiratory, Cardiothoracic and Vascular (RRCV) Management Team to facilitate achievement of operational key performance indicators and improve quality of care within the Cardiology specialty.

    Working closely with the General Manager, Head of Service and Matrons, the role is responsible for the planning and delivery of services within Cardiology which includes Inpatient and Outpatient services.

    Main duties of the job As a leader within Cardiology, you will be responsible for promoting the vision and values of University Hospitals of Leicester NHS Trust, leading by example, ensuring demonstration of those values in leadership behaviours and how to support the team in delivering outstanding patient care and excellent services.

    The successful applicant will have management experience within the NHS and track record of operational achievement and service improvement.

    You will be working in a senior operating structure, with the requirement to be visible and accessible across the Specialty and within the Clinical Management Group. You will work with the General Manager, Head of Service and Matrons as part of the Cardiology Leadership Team to deliver the comprehensive recovery and improvement plans across the service. You will lead on transformation and operational delivery and play a key role across many workstreams within Cardiology.

    The Service Manager roles offers you the chance to put your skills and experience to good use in one of the country's biggest and busiest teaching hospitals.

    Applicants for this role will need to have demonstrable experience of monitoring and managing healthcare targets, a team of other staff and also budgets at a basic level. It will also be essential that they understand health service provision and ideally have detailed knowledge of one or more services. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years

    We have four primary goals:
    • high-quality care for all,
    • being a great place to work,
    • partnerships for impact, and
    • research and education excellence
    And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

    Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
    • we are compassionate,
    • we are proud,
    • we are inclusive, and
    • we are one team
    This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

    About the University Hospitals of Leicester NHS Trust:

    Here at Leicester's Hospitals, we believe our purpose is to deliver Caring at its Best. To achieve this, we need the best staff, the right attitude and lots of energy. Creating a hospital where patients choose to come and where staff want to work is important. We continue to develop our services and are always looking for talented individuals who can add value to the care we provide, grow with us, and share in our on-going success. Job description Job responsibilities For full details about this varied and rewarding role, please see attached job description.

    You will be responsible for the delivery of the Trusts Strategic Objectives within the Cardiology specialty, thereby realising the expected benefits of transformation, standardisation of high quality care, clinical service planning, making best use of our resources, planning and supporting our workforce, working with internal and external partners while promoting research and innovation.

    Key Responsibilities include:
    • Support the General Manager and thereby the Deputy Head of Operations (DHoOps), to operationally manage the Cardiology service.
    • Develop robust management of capacity, waiting lists, reporting and efficiency
    • Support and manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives including budget management, delivery of service developments and cost improvements
    • In conjunction with the General Manager, Heads of Service, Matrons and Service Management colleagues and in support of the DHoOps and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services
    • Develop robust management of capacity, waiting lists, reporting and efficiency
    • Line management responsibility within the service's workforce structure as required
    • Participation in a Manager of the Day Rota
    Person Specification Training & Qualifications Essential
    • Educated to degree level or relevant experience.
    • Knowledge of health service management, including change management and workforce redesign.
    • Detailed knowledge of the NHS in the acute sector with up-to date knowledge of medical/surgical specialities.
    • Evidence of Continual Professional Development
    Desirable
    • Extensive knowledge of one or more specialties.
    • Knowledge of the impact of support services on the delivery of acute care
    Experience Essential
    • Experience within the Healthcare sector at junior management level
    • Experience of delivering service change within an NHS setting
    • Proven track record of monitoring healthcare targets.
    • Experience of managing performance issues
    Desirable
    • Experience of working in an Acute Teaching hospital
    • Experience of reporting on complex performance management information
    • Experience of PTL management.
    • Experience of staff management.
    Communication and relationship skills Essential
    • Excellent communications skills, both written and oral
    • Ability to motivate staff
    • Able to present complex data.
    • Proven influencing skills.
    • Ability to manage conflict.
    • Evidence of being a team player but able to stand back when necessary
    Analytical and judgement Skills Essential
    • Excellent problem solving skills using team when appropriate
    • Logical thinker with evidence of delivery.
    • Ability to understand complex financial and clinical data.
    • Business focused
    • Sensitive to clinical and political demands
    • Ability to cut through barriers to change
    • Well -developed IT skills, particularly word and excel
    Planning & Organisation Skills Essential
    • Demonstrable organisational skills
    • Track record of delivering to deadlines.
    • Track record of identifying problems, proposing and implementing solutions
    Other - On call rotas Essential
    • Able to participate in CMG management on call rota.
    • Able to participate in Trust's management on-call rota if required
    Commitment to Trust Values and Behaviours Essential
    • Must be able to demonstrate behaviors consistent with the Trust's Values and Behaviors
    Equality, Diversity and Inclusion Essential
    • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
    Employer details Employer name University Hospitals of Leicester NHS Trust Address Glenfield Hospital

    Groby Road

    Leicester

    LE3 9QP Any attachments will be accessible after you click to apply RRC #J-18808-Ljbffr
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