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Dudley

    Senior IT Technical Support Engineer - Dudley, West Midlands, United Kingdom - The Dudley Group NHS Foundation Trust

    The Dudley Group NHS Foundation Trust
    The Dudley Group NHS Foundation Trust Dudley, West Midlands, United Kingdom

    1 week ago

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    Description
    The Senior Technical Support Engineer will have detailed and enhanced experience in desktop support and customer care. You will be responsible for the analysis of problems and provide technical solutions and recommendations to resolve endpoint issues.


    Working closely with the Endpoint Architect, Technical Services Subject Matter Expert and Senior Endpoint Engineer you will support in the design of solutions to solve technology and business issues whilst also seeking innovative ways to support the future of TeraFirma IT in its customer growth and development of the Trust digital portfolio.

    The post holder will also maintain good relations with the service desk team to proactively identify and manage issues.


    Support planning of pro-active technical reviews to maintain optimum operational service delivery- Support the analysis of, and make recommendations for, improvements in IT through the exploitation of technology, improved use of applications or changes to business processes.- Project Management of smaller projects, under the guidance of the Technical Services Subject Matter Expert, to deliver against key metrics of time, cost, technical specification and quality.- Acting as Problem Manager/point of escalation, working with IT colleagues for issues that are impacting clinical safety or Trust operations.

    At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of excellent health care, improved health for all.

    Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups.

    We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.


    The Dudley Group NHS Foundation Trust recognises the values and transferable skills that the Armed Forces community bring and recognise their compatibility with NHS roles.

    We are committed to home life balance through flexible working and making reasonable adjustments where possible.
    Batchelors degree in an IT related subject or equivalent experience
    IT Infrastructure Library (ITIL) v3 Foundation or equivalent experience
    Evidence of continued professional development

    Extensive desktop and infrastructure support experience
    Experience in leading a project team
    Experience of working in an Acute Trust with senior managers and clinicians
    The Dudley Group NHS Foundation Trust
    Russells Hall Hospital
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