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    Support Service Administrator - United Kingdom - Harwoods Group

    Harwoods Group
    Harwoods Group United Kingdom

    2 weeks ago

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    Description
    2024 Job Description – Service Department Administrator
    To provide administrative support to all areas of the Aftersales department


    • Full Off site and completed WIP management
    • To support other functions as directed by ASM
    To provide administrative support to all areas of the Aftersales department

    • Job pack preparation (inc checking SCP, Campaigns, C&D prep, GDPR check, Audi Connect status, job set to correct account, raising all DISS reports)
    • Fleet management of all loan vehicles
    • Filing and Archive management
    • To be available for other duties as directed by ASM including Host & Control support
    • To be presentable to brand standards adhering to the company dress code at all time
    • Demonstrable administration experience in a fast paced customer service environment
    Computer Literate with experience in learning new systems
    Harwoods Group is a values led, family owned automotive retail group that was founded in 1931.

    Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

    We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
    Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
    With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

    probation; Harwoods Academy; succession and development; After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

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