- Providing high-quality customer service in a retail environment
- Handling and resolving customer queries and complaints
- Processing customer returns and exchanges
- Processing orders via a system
- Ensuring orders are delivered on time and in full, liaising with logistics suppliers where necessary
- Managing customer accounts and personal details
- Keeping up-to-date with product knowledge and industry trends
- A passion for customer service
- Excellent communication and interpersonal skills
- The ability to handle customer complaints and queries
- Knowledge of sales processes and retail operations
- Strong problem-solving skills
- A team-oriented mindset
- Good organisation and multitasking abilities
- Live locally to St. Albans
- A competitive salary negotiable depending on experience
- Excellent benefits and career progression opportunities
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Customer Service Advisor
3 weeks ago
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Customer Service - St Albans, United Kingdom - Page Personnel Secretarial & Business Support
Description
We are seeking a dedicated and passionate Customer Service Team Member to provide exceptional service and support in our retail sector. This exciting opportunity involves handling customer queries, resolving issues, and ensuring a smooth customer journey in our St. Albans location.
Client Details
Our client is a major player in the retail industry, boasting hundreds of stores across the globe. They pride themselves on offering high-quality products and are committed to delivering excellent customer service at their St. Albans location.
Description
Profile
A successful Customer Service Assistant should have:
Job Offer
