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    Platform Delivery Consultant - United Kingdom - Benefex Limited

    Benefex Limited
    Benefex Limited United Kingdom

    1 week ago

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    Description

    Who are Benefex?

    We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us . To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

    Why should you apply?

    • Autonomy : manage your own workload and decide how to deliver your work
    • Customer ownership : developing meaningful relationships to achieve project success together
    • Progression : clear progression path to Senior Consultant
    • Learning: develop customer facing, critical thinking and technical skills
    • Top 10 Employer, Sunday Times Best Places to Work Awards
    • Work for a profitable, fast-growing market leader in the online reward and benefits space

    Great benefits

    Salary ₱40,000-50,000 + ₱5,000 allowances

    Flexible working arrangement (3 days in office, 2 days WFH)

    25 days paid vacation leave + 7 days paid sick leave

    Your birthday off

    Two half day wellbeing days

    ???? HMO and Dental Coverage for you

    Life assurance

    Referral bonus

    Role Overview

    As a Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for bothnew customers and renewals, leading smaller implementations and supporting Seniors/Leadson larger, more complex implementations. You will workclosely with each customerto ensure we are meeting their needs and they are getting the most out of our platform. This means takingthem fromrequirement refinement and solution design, to technical implementation andtesting, finally togo-live.

    Responsibilities

    • Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
    • Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
    • Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
    • Configure OneHub to meet customer requirements.
    • Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
    • Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
    • Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
    • Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
    • Ensures project collateral and tracking measures are accurate at all times.
    • Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

    What are we looking for?

    • Technical proficiency . Evidence of an interest in technology (current role, self-study, education) withideally the ability to programme in one language (C# / SQL knowledge would be preferred)
    • A logical thinker.
    • Detail orientated , quality driven and a meticulous planner.
    • Effective communicator : comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
    • Ability to skilfully navigate difficult conversations with fairness and empathy.
    • Team player.
    • Problem solver.

    Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

    Our interview process

    Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

    Initial informal call with the Talent team

    Online assessment

    Interview with the hiring manager and a member of the team

    Final interview with the Director

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

    #J-18808-Ljbffr
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