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    Technical Author - United Kingdom - Sigma 3 Kitchens Ltd.

    Sigma 3 Kitchens Ltd.
    Sigma 3 Kitchens Ltd. United Kingdom

    4 days ago

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    Description

    Help us manufacture, design and install beautiful kitchens that enrich people's lives - and have fun doing it.

    As one of the fastest growing kitchen manufacturers and retailers in the UK, we rely on our passionate team who go the extra mile to make sure our customers are happy. We are a family run business and we are passionate about making great quality, beautiful furniture.

    Technical Author

    Founded in 1975 with headquarters to the north-west of Cardiff, Sigma 3 are a family-owned manufacturer, distributor and retailer of kitchens who have enjoyed consistent profitable growth in recent years. With a huge focus on quality of product and service to our customers, Sigma 3 are the most trusted UK retailer of kitchens according to Trustpilot, scoring 4.9 out of 5 from over 1,980 verified customer reviews.

    As a business, we want to have market leading growth and profitability which we aim to reinvest back into the future of the Company. We want to achieve this by working hard, giving our customers the very best experience, enjoying what we do and being proud of what we have achieved.

    Sigma 3 have ambitions to significantly grow our market share and have embarked on the largest investment programme in the Company's history to support this growth. In 2021 Sigma 3 acquired a 120,000 2 facility in Bridgend that will operate in addition to the existing Llantrisant site. Alongside the Bridgend site, Sigma 3 have committed to significant investment in new plant and machinery across both sites which will be commissioned over the next 12 months.

    As well as buildings and plant, with our people at the heart of what we do, investing in the development of existing teams and the recruitment of new talent into the organisation will also be fundamental in taking the business to the level required to achieve our ambitions.

    We are currently seeking a meticulous and adept Technical Author to bolster our technical team. As a Technical Author, you will hold a pivotal role in ensuring the integrity and excellence of our Product Guides, Technical Manuals, and other product literature. Your expertise will be instrumental in maintaining and developing these documents to the highest standards, resolving intricate technical queries, and providing exemplary support to our valued clients.

    Some of the values and behaviours that we would like you to bring to the role:

    • An enquiring mind with demonstrated ability to learn and understand technical product details.
    • Excellent command of grammar and broad vocabulary
    • A concern for verbal consistency and an appreciation of tone and style
    • The ability to present instructions clearly and concisely using appropriate imagery and accessible language.
    • The ability to produce visually attractive technical documentation.
    • Excellent editorial judgement with attention to detail and high personal standards for quality
    • Excellent planning and organisational skills, and the ability to work to tight schedules independently and in collaboration with others.
    • Strong interpersonal and communication skills

    You will be responsible for:

    • Ensuring Product Guides, Technical Manuals and other literature are updated and maintained to the highest quality standards, ensuring all communication aligns with our brand ethos.
    • Liaising with suppliers to clarify product information and resolve technical issues.
    • Providing technical product information and advice to clients
    • Creating informative and engaging product information bulletins to update clients on changes to products and services.
    • Providing technical product training to staff

    Skills and experience that we are looking for:

    • HNC qualification or equivalent in engineering, marketing, communications, or other technical field, or demonstrated technical experience to an equivalent level.
    • Experience using Microsoft Office (Excel, Word, Outlook) is highly desirable.
    • Experience of publishing software such as Adobe Creative Cloud (InDesign, Photoshop etc) is highly desirable.
    • Experience of SolidWorks or other CAD software advantageous but not essential
    • Experience of using ERP system beneficial but not essential

    In return we offer you:

    • Competitive annual salary based on experience and potential.
    • 20 days holiday plus bank holidays increasing to 25 days with length of service.
    • Access to a range of wellbeing benefits including a wellness app & employee assistance programme.
    • Company pension
    • PHI (this is an incapacity benefit)
    • Life insurance
    • Free on-site parking

    Apply in writing with a CV to Sian Roberts, HR Officer or e-mail your application to:

    #J-18808-Ljbffr
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