Jobs

    Finance Support Assistant - Leicestershire, United Kingdom - Leicestershire County Council

    Leicestershire County Council
    Leicestershire County Council Leicestershire, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Organisation : Leicestershire County Council

    Work Location: County Hall, Glenfield, Leicestershire, LE3 8RL

    Worker Category : Hybrid worker

    Salary : £23,898 - £24,300 per annum (pro-rata for part-time)

    Working Hours : 37 hours (part time hours can be considered)

    Contract Type : Fixed term for up to 6 months

    Closing Date : 12th May 2024

    Interview Date(s) : TBC

    Are you looking for a rewarding career where you can make a difference?

    Do you want a job where no two days are the same?

    About the Role

    Leicestershire County Council is looking to appoint to a Finance Support Assistant post within Finance Operations (Corporate Resources Department), supporting Adult Social Care (ASC), Disabled Children's Services, and Health.

    This is a fixed-term post for up to 6 months.

    The role will be integral to our large progressive and diverse team and will work in a fast paced and modern finance environment. To enable the collection of £56m of social care income across thousands of Service Users, and £160m of expenditure per annum to hundreds of social care providers and customers.

    We want you to be able to support our customers in the best way to resolve debt related issues, and disputes, with this in mind your customer service skills will be key.

    We are looking for applicants who enjoy working as part of a vibrant team and in a fast-paced financial environment. You will be client-driven, understand the fundamentals of finance and be motivated to deliver change.

    This post will provide an excellent opportunity to gain experience and understanding of Local Government Finance by being a member of Corporate Resources, collaborating with key stakeholders and partners across all levels.

    About You

    We are looking for someone who is enthusiastic, focused and committed to:

  • Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent/delay payment
  • Agree and arrange instalment repayment plans in line with agreed processes
  • Identify non collectable debt with the ability to recognise when strategies have been exhausted and collate write off schedules for processing
  • Query management, working with customers and service areas to ensure all queries are followed through and resolved within a timely manner
  • Build strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due
  • Good IT skills are essential to this role and the ability to communicate effectively in writing, face to face and by telephone
  • Strong time management skills with the ability to manage a portfolio of accounts

    • You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.

    In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.

    Interested in Flexible Working?

    We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

    Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.

    For more information or an informal discussion, please contact:

    Emma Prendergast, Team Leader

    Telephone:

    Email:

    section on our career site.

    We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

    If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: .

    By applying for this post, you agree to our .

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