Jobs
>
London

    Operations Manager Africa - United Kingdom - Cigna Health and Life Insurance Company

    Cigna Health and Life Insurance Company
    Cigna Health and Life Insurance Company United Kingdom

    2 weeks ago

    Default job background
    Description

    Operations Manager Africa page is loaded

    Operations Manager Africa

    Apply remote type Hybrid locations Kenya One Africa Place time type Full time posted on Posted Yesterday job requisition id

    Role overview

    To Focus on achieving various business objectives to ensure smooth and efficient functioning of the Operations units.

    The incumbent will:

    • Operational Efficiency: Streamlining processes and workflows to enhance overall efficiency and reduce operational costs.
    • Regulatory Compliance: Ensuring that all operations adhere to industry regulations and compliance standards, minimizing legal risks.
    • Customer Satisfaction: Implementing strategies to improve customer experiences, claims processing, and communication to enhance overall satisfaction
    • Risk Management: Identifying and mitigating operational risks to safeguard the company's financial health and reputation.
    • Team Management: Building and leading effective teams, fostering a positive work environment, and ensuring staff is well-trained and motivated
    • Cost Management: Implementing cost-effective measures without compromising quality to maximize profitability.
    • Claims Processing Optimization: Streamlining the claims process to expedite settlements and improve customer satisfaction.
    • Strategic Planning: Collaborating with other departments to contribute to the overall strategic goals and growth of the insurance company.

    Responsibilities

    • Overseeing day-to-day activities, ensuring regulatory compliance, managing staff, and implementing strategic initiatives to enhance operational efficiency.
    • Supervise and lead the policy processing team to ensure efficiency in daily operations.
    • Lead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
    • Provides operational support by preparing and reviewing of operational plans, monitoring progression and service levels and reporting to the Head of Operations.
    • Ensuring healthy claims flow and backlogs to avoid service interruptions
    • Drive operational efficiency and implement quality checks to ensure enhanced outputs and maintain client experience
    • NPS improvement through implementing action plans
    • Execute strategic initiatives both through organizational alignment and matrix partner management to produce profitable growth. For key projects (such as strategy development or investment opportunities), position personally drives projects with senior business and functional leadership.
    • Works with sales & marketing teams and partners with Operations management teams on escalated issues and issue resolution. Removes barriers to ensure client escalations are handled timely and accurately.
    • Participate in monthly/quarterly meetings with client(s) as requested or when needed by the head of operations.
    • Business Continuity Plan: maintains system disaster recovery plan.
    • Liaise with other departments on new initiatives and system change and Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
    • Implement and maintain quality assurance protocols and Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
    • Ensure that operational activities remain on time and within budget.

    EDUCATION/ EXPERIENCE & OTHER REQUIREMENTS

    • Bachelor's Degree required.
    • Industry and leadership experience of 5-10 years
    • Experience in leading and influencing, in a matrixed environment is critical.

    COMPETENCIES:

    • Leadership: Ability to lead and inspire teams, fostering a collaborative and productive work environment.
    • Strategic Thinking: Capacity to contribute to the development and execution of strategic plans for operational excellence and business growth.
    • Analytical Skills: Strong analytical abilities to assess data, identify trends, and make informed decisions for process improvement.
    • Communication Skills: Clear and effective communication with team members, other departments, and external stakeholders
    • Regulatory and market knowledge: Understanding of insurance regulations and compliance requirements to ensure adherence to industry standards
    • Problem Solving: Aptitude for identifying challenges, developing solutions, and implementing effective problem-solving strategies.
    • Project Management: Proficiency in managing projects, including planning, execution, and monitoring to achieve desired outcomes.
    • Customer Focus: Commitment to enhancing customer experiences through efficient processes and effective communication.
    • Team Development: Capability to recruit, train, and develop high-performing teams to achieve operational objectives.
    • Adaptability: Flexibility to adapt to changing industry trends, regulations, and business needs.

    About Cigna Healthcare

    Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

    Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

    About The Cigna Group

    Doing something meaningful starts with a simple decision, a commitment to changing lives.

    At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

    Join us in driving growth and improving lives.

    #J-18808-Ljbffr
  • Cigna Health and Life Insurance Company

    Business Development Manager Africa

    1 week ago

    Cigna Health and Life Insurance Company United Kingdom

    Forward to localhost with CLI · whcli forward --token=d3f6135e-769e-409e-b6fd-f02c9d622925 Install whcli · generates free, unique URLs and e-mail addressesand lets you see everything that's sent there instantly. · Built-in integrations: Google Sheets, Excel, Slack, Dropbox, S ...

  • Warner Scott Recruitment

    Case Manager- Africa/ Sub Sahara

    4 days ago

    Warner Scott Recruitment London, United Kingdom Full time

    My client is a global leader in, intelligence, cyber and investigations, they are seeking a Manager for their Africa practice based in London. The chosen candidate will oversee strategic intelligence and due diligence projects within the firm's Africa team. · This position calls ...

  • PREMIER RECRUITMENT (S.E.) LIMITED

    Customer Services Manager Emea and Africa

    3 days ago

    PREMIER RECRUITMENT (S.E.) LIMITED Dartford, United Kingdom

    Premier Recruitment Group is working in partnership with a well established and international organisation in Dartford to recruit a **Customer Services Manager (EMEA and AFRICA)**to join their team. This is an exciting position to cover UK Manufacturing entity.This is a full-time ...

  • Oracle

    Customer Success Senior Manager UK, Europe, Africa

    7 hours ago

    Oracle London, United Kingdom Undefined

    Our role is to ensure our customers are successful in implementing, embracing, and maturing their usage of our Construction and Engineering products. Our focus is collaborating with our customers throughout their relationship and partnership with Oracle and providing transparency ...

  • Principle

    Marketing Program Manager for Europe, Middle East and Africa

    1 week ago

    Principle London, United Kingdom

    Job Description Program Manager – Global Marketing SaaS · We're seeking dynamic and enthusiastic individuals to be a part of the team to be in charge of managing regional campaigns, programs and global projects. You'll work with all cross-functional marketing teams and handle mu ...

  • Principle

    Marketing Program Manager for Europe, Middle East and Africa

    1 week ago

    Principle United Kingdom

    Program Manager – Global Marketing SaaS · We're seeking dynamic and enthusiastic individuals to be a part of the team to be in charge of managing regional campaigns, programs and global projects. You'll work with all cross-functional marketing teams and handle multiple EMEA inte ...

  • Principle

    Marketing Program Manager for Europe, Middle East and Africa

    1 week ago

    Principle United Kingdom

    Program Manager - Global Marketing SaaSCome join our vibrant and exciting global SaaS company We're seeking dynamic and enthusiastic individuals to be a part of the team to be in charge of managing regional campaigns, programs and global projects. You'll work with all cross-funct ...

  • Amref Health Africa

    CRM Data Specialist

    1 week ago

    Amref Health Africa London, United Kingdom

    Amref Health Africa UK seeks to fill the position of a CRM specialist to implement and oversee the migration from the current CRM, Raisers Edge, to Microsoft Dynamics and will ensure that the new CRM runs smoothly with mínimal disruption to core business.This is a critical role m ...

  • BAE Systems

    Incident Responder

    4 days ago

    BAE Systems London, United Kingdom

    **Location(s): UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Great Baddow || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : Leeds || UK, Europe & Africa : UK : London-CS || UK, Europe & Africa : UK : M ...

  • BAE Systems

    Security Consultant

    1 day ago

    BAE Systems London, United Kingdom

    **Location(s): UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Great Baddow || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : Leeds || UK, Europe & Africa : UK : London-CS || UK, Europe & Africa : UK : M ...

  • Founders Factory

    Summer Intern

    5 days ago

    Founders Factory London, United Kingdom

    Be a part of building the most powerful growth engine for African startups. Founders Factory Africa (FFA) exists to create a thriving African startup economy that drives prosperity across Africa. We are venture builders dedicated to solving some of Africa's biggest challenges and ...

  • Africa Practice

    Associate Director, Philanthropic Advisory

    1 week ago

    Africa Practice London, United Kingdom

    **Position**: Associate Director, Philanthropic Advisory · **Contract**:Full time, 2 years fixed term, renewable · **Remuneration**: Competitive, based on experience and competence · **Reports to**: Senior Director, Philanthropic Advisory · **Location**: Flexible (New York, Londo ...

  • BAE Systems

    Security Consultant

    14 hours ago

    BAE Systems London, United Kingdom

    **Location(s): UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Great Baddow || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : Leeds || UK, Europe & Africa : UK : London-CS || UK, Europe & Africa : UK : M ...

  • World Animal Protection

    Climate Policy and Advocacy Consultant

    1 week ago

    World Animal Protection London, United Kingdom

    Job Ref · CO01 · **Location**: · International Office · Salary · Status · Flexible · Type · Temporary Contract · **More details**: · Terms of Reference - Climate Policy and Advocacy Consultant, Food Systems (Africa) · Individual / Firm · June - December days, intermittent) · Back ...

  • GradBay

    French-speaking Head of Digital

    4 days ago

    GradBay London, United Kingdom

    **Company Description** A new sports betting and gaming brand operating in Franco-Africa. They aim to become a leading omni-channel igaming operator in Africa and expand the brand across the continent. · **Job Description** This position will have a great impact on our business d ...

  • Church & Dwight

    Finance Lead for Europe

    1 day ago

    Church & Dwight London, United Kingdom

    A collective energy and ambition. A place where you can make a real difference. · We're a company that genuinely cares about our people, our products, our consumers and the environment. · Our unique, informal culture champions courage, determination and collaboration. Knowing we ...

  • BAE Systems

    Technical Security Consultant

    14 hours ago

    BAE Systems London, United Kingdom

    **Location(s): UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Great Baddow || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : Leeds || UK, Europe & Africa : UK : London-CS || UK, Europe & Africa : UK : M ...

  • GradBay

    French Speaking Head of Performance Marketing

    1 week ago

    GradBay London, United Kingdom

    **Company Description** · A new sports betting and gaming brand operating in Franco-Africa. They aim to become a leading omni-channel igaming operator in Africa and expand the brand across the continent. · **Job Description** This position will have a great impact on business dev ...

  • Access Appointments Consultancy Limited

    Junior Security Coordinator

    3 days ago

    Access Appointments Consultancy Limited London, United Kingdom

    Our Client, an international IT/Telecom service providers throughout the world, is currently recruiting _**a Junior Security Coordinator**_ to join their professional and international team. · The job holder is to spearhead a specific customer's Africa region security coordinatio ...

  • Handle Recruitment

    Conference Producer- to Start Asap-global Events

    1 week ago

    Handle Recruitment London, United Kingdom

    **Conference Producer** · **4 days in Fulham office 1 day working from home** · **Start date 20th February so must be available on short notice** · This is an excellent opportunity to join a multiple award-winning producer of investment conferences & digital dialogues for Africa ...