IT Support Technician - Paignton, Devon, United Kingdom - Southdevon

Southdevon Paignton, Devon, United Kingdom

1 week ago

Description

We are looking for an IT Support Technician we can grow and develop into a high-performing member of our team.

You'll become part of our small-but-mighty team of dedicated IT experts, providing leading technology solutions over the phone, email and remotely to our clients in Devon & Cornwall.

The Role juggles customer service and IT knowledge.
Pay increase after successful completion of Year 1. Pay increase following successful completion of Apprenticeship. Continued career progression supported
Monday to Friday, 8:30am to 5pm.
Level 3 (A level)
As our successful IT Support Technician, you will become fully integrated within JMV Solutions' IT Support team.

This role is one that juggles customer service with IT know-how, as you'll be communicating directly with clients every day, fixing all manner of IT Issues, responding to user requests and proactively managing issues for our business clients.

Troubleshooting a range of technical issues experienced by our clients, on services including Windows 10, Microsoft 365, printers and scanners, network issues or general IT matters.

Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner.

Through supported training and continued personal development, you can develop your personal and professional skills with a company that wants you to succeed.

So if you're looking for a supportive, inclusive and dynamic employer and you are willing to put people first, work as part of a team, challenge the status quo, work hard and develop your IT career, we want to hear from you.

The training you will be getting
One day per week at South Devon College (Vantage Point, Paignton) to undertake your Off-The-Job training. Will gain a Level 3 Information Communications Technician Apprenticeship standard qualification.
Functional Skills English and Maths if required.
Core training both at JMV solutions and at SDC will be provided on:
IT troubleshooting on the full portfolio of our services
Comprehensive training on printers and scanners
Comprehensive training on network issues, telephone, WiFi and broadband etc
Cyber security
Digital marketing
Permanent employment as an IT support engineer in a blossoming local IT business
Opportunity to branch out to Cyber security
Opportunity to branch out to website design and digital marketing
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Self-Motivated
GCSE or equivalent English (Grade 4 / C) Desired

Since 2012, JMV Solutions has provided IT Support for a wide range of small and medium-sized businesses throughout Devon and Cornwall.

We were founded on the basis that IT should be simple and stress free.

Our company is formed of a personable, friendly and expert team of IT and Communication experts that have your best interests at heart.

We trust in our culture, put people and data first, and believe that only as a united team will we thrive.

We allow our staff and services to be the best version of themselves, so they can provide the best possible service to our clients.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience.

training
qualifications, like an NVQ in a relevant field

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer.

You will all need to agree any adjustments to your training plan.
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.
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