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    2nd Line Support Technician - Kingswear, Devon, United Kingdom - Fujitsu

    Fujitsu
    Fujitsu Kingswear, Devon, United Kingdom

    2 weeks ago

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    Description
    2nd Line Support Technician
    Due to the nature of our support requirements this is an office-based role.

    We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.

    This position is co-located at Dartmouth in the West Country, operating a rota between sites to support where required.

    The successful applicant may also engage in projects further afield from time to time, as well as be expected to support our other remote West Country sites when required.

    We are looking for a 2nd Line Support Technician to maintain service to our armed forces during training at our sites in the southwest.

    Candidates will need to hold a full UK manual driving license to provide support for which Pool cars are provided.

    Our Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

    Example shift pattern will be &
    Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important.

    Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.

    To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
    Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
    Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.

    Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.

    25 Days annual leave plus public holidays (3 flexible)
    ~ Pension – Double matching contributions of up to 10%
    ~ Life assurance
    ~ Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
    ~ Perks at work – employee discounts
    ~ Employee assistance programme / virtual GP

    We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

    com if you would like to apply through the Disability Confident Interview Scheme.

    Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

    Our hybrid work environments enable you to Be Completely You.

    Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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