- Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media
- Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
- Show proactiveness and ownership skills to solve customer problems
- Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
- Identify customers who might be vulnerable and ensure we support them when needed
- Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
- Understand, prioritise and escalate customers' feedback and feature requests to the product team
- Support other members in the Operations team by being a point of contact and mentoring new joiners
- Has front line or back office banking experience
- Has experience in customer service in the financial services industry
- Is interested in how technology can improve people's lives
- Enjoys the startup environment
- Is customer focused
- Has a high level of organisation
- Has excellent written and verbal communication skills
- Has a high level of empathy and the ability to connect with other people
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
- Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
- Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym.
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
- Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
- You get full healthcare for you and your nuclear family via Vitality.
- People screen and quiz interview - 45 mins
- Technical interview challenge with the hiring manager - 45 mins
- Head of division interview - 45 mins
-
IT Support Specialist
1 week ago
Netteam tX Ltd Manchester, United Kingdom**Job Title**: IT Support Specialist - 2nd / 3rd Line · **Location**: Manchester or Newbury · **Salary**:£25,000 to £35,000 · **Job Type**: Full-time/Permanent · An exciting opportunity has arisen to join us as an IT Support Specialist - 2nd/3rd Line. Netteam tX is a comprehensiv ...
-
Business Support Specialist
1 week ago
May & Stephens Manchester, United Kingdom**BUSINESS SUPPORT SPECIALIST** · **MANCHESTER** · **HYBRID** · **£24,000 - £28,000** · Our client, a dynamic, reputable, and established real estate consultancy, are looking for a Business Support Specialist to join their growing team. This is an exciting opportunity for someone ...
-
Sales Support Specialist
18 hours ago
Bloom Sales Partners Manchester, United KingdomWe are looking for a qualified Sales Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. · You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth ...
-
Customer Support Specialist
1 week ago
Kroo Manchester, United Kingdom**Description**: · **What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · ...
-
Financial Support Specialist
4 days ago
The Co-operative Bank Manchester, United KingdomLocation- Manchester- Discipline: · - Retail Banking- Job type: · - Permanent- Salary: · - £21,000 - £26,000- Contact name: · - Abigail Thompson- Job ref: · Published: · - 9 days ago**Financial Support Specialist** · **Start date: 13th March 2023** · **Manchester City Centre - Hy ...
-
Specialist Support Worker
1 week ago
Time Specialist Support Manchester, United KingdomTime Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. · ...
-
Hub Support Specialist
1 week ago
Xeinadin Group Manchester, United Kingdom**Xeinadin Group - Top 20 Accountancy Firm - UK & Ireland** · **Role: Hub Support Specialist** · **Who are we?** · Xeinadin Group was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came togethe ...
-
Financial Support Specialist
18 hours ago
The Co-operative Bank Manchester, United Kingdom**Financial Support Specialist** · **Start date: 13th March 2023** · **Location: Manchester City Centre - Hybrid working available after training** · **Salary Range : £21,000 - £26,000** · **Hours: 35, 37.5 and 40- hour contracts available,** (**Monday-Friday working rotational s ...
-
Rent Support Specialist
1 week ago
Onward Homes Manchester, United KingdomRent Support Specialist · **Full Time Salary** · - £ pay award pending) · **Employment Type** · - Full time · **Region** · - Flexible - Either Merseyside or Greater Manchester · **Location** · - Renaissance Court, 2 Christie Way, West Didsbury, Manchester M21 7QY · **Contract Typ ...
-
Financial Support Specialist
18 hours ago
The Co-operative Bank Manchester, United KingdomLocation- Manchester- Discipline: · - Retail Banking- Job type: · - Permanent- Salary: · - £21,000 - £26,000- Contact name: · - Julie-Ann Nicholas- Job ref: · Published: · - 2 minutes ago- Startdate: · - 17/07/2023**Financial Support Specialist** · **Start date**: 17th July 2023 ...
-
Customer Support Specialist
1 day ago
Kroo Manchester, United Kingdom**What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · Here at Kroo, doin ...
-
Specialist Support Professional
3 days ago
Beacon Support Manchester, United KingdomBeacon Support Ltd. are recruiting for a Specialist Support Professional - Deaf (SSP-D) to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students' educational experiences. · **Benefits**: · - £30 ...
-
Customer Support Specialist
1 day ago
Kroo Manchester, United Kingdom**Description**: · **What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · ...
-
Sales Support Specialist
6 days ago
Siemens Manchester, United Kingdom**_Sales Support Specialist - Siemens (Manchester)_** · We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in th ...
-
Specialist Support Worker
2 days ago
Depaul UK Manchester, United KingdomSalary**£22,500 - £24,416 Per Annum Plus Pension and Other Benefits** · - Location**Manchester, Salford, Bolton** · - Hours**Full Time** · **The Vacancy** · **About the role and the team** · As Specialist Support Worker, you will support all clients to achieve their desired outco ...
-
Rent Support Specialist
18 hours ago
Onward Homes Manchester, United KingdomRent Support Specialist · **Full Time Salary** · - £27,650 · **Employment Type** · - Full time · **Hours Per Week** · - 35 · **Region** · - Flexible - Northwest UK · **Location** · - Renaissance Court, 2 Christie Way, Didsbury, Manchester M21 7QY · **Contract Type** · - Permanent ...
-
Client Support Specialist
5 days ago
S&P Global Manchester, United Kingdom**About the Role**: · **Grade Level (for internal use)**: 09 · **The Team**: · The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. ...
-
Backoffice Support Specialist
1 day ago
SPX FLOW Manchester, United Kingdom**Back Office Support Specialist** · **Location: Crawley/ Kettering or Remote, UK** · **About SPX FLOW** · SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryer ...
-
Incident Support Specialist
18 hours ago
Fournet Manchester, United KingdomIn addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. · The pathway for this role is to develop and become one of our technical product specialists. · Abo ...
-
Sales Support Specialist
4 days ago
Siemens Mobility Manchester, United Kingdom**Job ID**: · **Company**: · - Siemens Large Drives Limited**Organization**: · - Portfolio Companies**Job Family**: · - Sales**Experience Level**: · - not defined**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Contract Type**: · - Permanent**_ ...
Customer Support Specialist - Manchester, United Kingdom - Kroo
Description
What We're All About at Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo
We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.
The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey.
Here's what you will be doing:
Requirements
We're looking for someone who:
Benefits
What we offer:
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
About Our Process:
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:
Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.
Hybrid Working:
At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.
Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.
To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
