- Answering all incoming patient calls
- Using integrated systems to-
- Book appointments with the appropriate clinician
- Signpost patients to alternative services or information sources
- Dealing with patient queries, primarily over the phone
- Administration duties and data entry
- Rota'd time of front desk at each site dealing with walk in patient appointment requests/other queries and/or requests
- Previous primary care experience is desirable however experience within a customer service or call centre environment is also suitable
- Good communication skills
- Good customer service skills with a polite and personable manner
- Strong organisational skills with an ability to follow procedures and multitask
-
Care Navigator
3 days ago
Berkshire Healthcare NHS Foundation Trust Wokingham, United Kingdom**An exciting opportunity for a **dynamic, innovative professional who will work collaboratively with key multi-agency partners, children/young people (CYP) and their families. This role will be particularly attractive for someone who enjoys working collaboratively with other age ...
-
Care Navigation Team Leader
3 days ago
Forest Health Group Bracknell, United Kingdom**Leadership Duties**: Overseeing the day-to-day operation of the care navigation team, involving · - Book appointments with the appropriate clinician Signpost patients to alternative services or information sources Dealing with patient queries, primarily over the phone Seeking s ...
-
Care Navigator Team Leader
1 week ago
Bucks & Berks Recruitment PLC Bracknell, United Kingdom Full timeIf you have experience as a Team Leader within Customer Service, Call Centre or Primary Care this is a role that offers a focused and rewarding environment, with a welcoming and supportive team. · As Team Leader for the Care Navigation team you will maintain the required level of ...
-
Care Navigator
1 week ago
Cookham Medical Centre Maidenhead, United KingdomRole 1 Permanent = 19 hours per week (Monday 08.30am - 1.30pm, Tuesday 2.30pm - 6.30pm, Wednesday 1.30pm - 6pm, Friday 08.30am - 1.30pm) · Maternity cover June February 2025 = 15.5 hours per week (Mondays 8.30am-1pm, Tuesdays 7.30am-1.30pm and Fridays 1pm -6pm). · GP surgery expe ...
-
Care Navigator
1 week ago
Parishes Bridge Medical Practice West Byfleet, United KingdomCare Navigator · Parishes Bridge Practice, located on Madeira Road, are dedicated to the care and well-being of their patients. · Our Mission is to provide the highest quality, patient centered, personal and continuing medical care specifically for our local population. · A role ...
-
Care Navigator
3 days ago
Central London Healthcare London, United Kingdom**Care Navigators play an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Naviga ...
-
Care Navigator
1 week ago
Sands End Health Clinic London, United KingdomPlease see essential Job Specification below · - Working in Call Centre/office environment. · - Excellent communication skills both verbally and in writing · - Basic IT / computer skills · - Strong customer service skills · - Ability to deal with people on the telephone · - Abili ...
-
Care Navigator
5 days ago
Denham/Aysgarth Medical Centres Denham, United KingdomDenham Medical Centre · Care Navigator · Job Title: Care Navigator · Responsible to: Reception Manager / Practice Manager · Responsible for: N/A · Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, ...
-
Care Navigator
1 week ago
Longrove Surgery Barnet, United KingdomThe main duties are to provide a high level of care navigation and reception service to Patients, signposting to in-house clinicians and other members of the Practice Team as we as external services, booking appointments with a holistic approach, dealing with queries, processing ...
-
Care Navigator
1 week ago
Lea Wharf Medical Hertford, United KingdomLea Wharf Medical formerly known as Wallace House Surgery have just opened our new premises in February 2024 · We are looking for Care Navigators to support the Patient Services Team in carrying out administrative tasks. This role will include patient contact both face to face a ...
-
Care Navigator
3 days ago
The Bridge Renewal Trust London, United Kingdom**Care Navigator (Frailty Service)** · **Salary**:£26,265 - £29,417 per annum + 6% pension · **Hours**:36 hours per week · **Based at**:Haringey Multi Agency Care & Coordination (MACC) Team · **Contract**: Two years (possible extension) · **Closing date**:6 March 2023, 12 noon · ...
-
Care Navigator
1 day ago
Bedford Hill Family Practice London, United KingdomBedford Hill Family Practice is looking to employ a Care Navigator to work in a dynamic GP Surgery. · You will be working as part of a team who are mostly the first point of contact in the practice. This is a fast-paced and busy role where multi-tasking and strong organisational ...
-
Care Navigator
1 week ago
Oxford Health NHS Trust Cowley, United KingdomThis role involves a high level of organisation and planning in partnership with multi agency partners and families. This will include having an influential voice in the planning, formulation and adjustment of complex care programmes agreed at CETR meetings (care education and tr ...
-
Care Navigator
5 days ago
Penrose Health London, United Kingdom**Our Patients Need You**: · At Penrose Health, our mission is to provide **the best healthcare** to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives · **The job**: · You will ...
-
Care Navigator
3 days ago
Southfields Group Practice London, United KingdomWe are a busy and friendly GP practice in Wandsworth caring for over 11,500 patients. You will be entitled to 20 days annual leave plus 8 days Public holidays pro rata for p/t staff. Shift patterns currently between 07.45am to 18.30pm. The appointed Care Navigator will have the o ...
-
Care Navigator
1 week ago
Enderley Road Medical Centre Harrow, United KingdomWe are looking for a professional, enthusiastic and friendly Care Navigator (Reception Staff) to join our busy GP Practice in Harrow. The applicant should be able to work under pressure, use their own initiative and have excellent communication and IT skills. · This role is prefe ...
-
Care Navigator
5 days ago
Barnet, Enfield & Haringey Mental Health NHS Trust London, United KingdomAs a Care Navigator, you will provide support to patients in Enfield as part of a new joined-up Multi-disciplinary (MDT) service and the Single Point of Access (SPA). The service involves providers across several sectors: primary care, community health, mental health, hospital, s ...
-
Care Navigator
1 week ago
Enderley Road Medical Centre Harrow, United KingdomWe are looking for a professional, enthusiastic and friendly Care Navigator (Reception Staff) to join our busy GP Practice in Harrow. The applicant should be able to work under pressure, use their own initiative and have excellent communication and IT skills. · This role is prefe ...
-
Care Navigator
1 week ago
Elliott Hall Medical Centre Pinner, United KingdomThe following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: · a. Processing of incoming and outgoing mail · b. Photocopy / scan docum ...
-
Care Navigator
3 days ago
Tower Hamlets GP Care Group London, United KingdomTo develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols. To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to building effective working relationships. ...
Care Navigator - Bracknell, United Kingdom - Bucks & Berks Recruitment PLC
Description
We are looking for customer focused individuals, ideally with some primary care experience to work as a Care Navigator for our client in Bracknell. As a Care Navigator you will be answering telephone calls from patients to reach the most appropriate outcome for their care need.
This is a busy role, in a team of 16. There are excellent opportunities to progress with the company. The role is based on 4 sites around Bracknell, so ideally you will be a driver.
Key Responsibilities
Key Requirements
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
