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    German Speaking Account Manager - London, United Kingdom - Nordic Staff

    Nordic Staff
    Nordic Staff London, United Kingdom

    1 week ago

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    Description

    Job Description

    Nordic Staff has been retained to find a German speaking Business Development professional to work with our client's existing customer base in Germany.

    The German speaking Business Development Associate is a full-time, London based position that gives individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in vital products and services. As a member of the Contractor Development team, candidates will be introduced to the system and multi-faceted business processes.

    The position provides a critical link between German speaking customers, sales, business development and management. It requires that you are a self-starter, able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.

    The Job:

    Specific duties and responsibilities include:


    • Proactively service and support clients


    • Deliver training on products via phone, web based and face-to-face meetings


    • Participate in the implementation of sales and marketing projects


    • Field incoming calls, handle contractor customer inquiries and troubleshoot problems


    • Assist with CRM and testing


    • Handle client account management functions, including invoicing and collections


    • Proactively analyse customer service processes and bring forth ideas for continuous improvement


    • Research and develop various resources and reference documents for clients


    • Support and participate in the organisation's Continual Improvement Program

    The Person:

    Education

    Bachelor's degree from an accredited university or equivalent work experience

    Knowledge and Skills

    German speaking and looking to work in London


    • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint


    • Demonstrated leadership skills


    • Demonstrated personal initiative


    • Proficient presentation skills


    • Solid analytical and problem-solving ability


    • Excellent customer service orientation


    • Desire to assume increasing levels of leadership responsibility


    • Ability to work on multiple tasks simultaneously


    • Excellent verbal and written communication skills


    • Strong organizational skills and attention to detail


    • Ability to work well in a fast-paced environment

    Benefits
    • 100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance 4% pension scheme matching Long-Term & Short-Term Disability Coverage Holiday & Time Off 27 paid personal holidays (pro-rated first year) 12 paid holidays Monthly cell phone reimbursement Monthly reimbursement for Oyster card Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed
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