- Accurately deal with allocated customers, process orders, follow up with enquires, liaise on a regular basis with Account Managers in order to exchange relevant information for the smooth running of the Customer Portfolios
- Responsible for recording any customer queries, making proposals for solutions and escalating where necessary.
- Responsible for monitoring and managing orders received via Company website and answer live chat queries where applicable.
- To create monthly service packs and relevant reports to provide customers with information about their orders and queries.
- Liaise with warehouse and logistics departments where necessary
- To meet team objectives and KPIs and follow new processes to continually improve.
- Process Sample requests for customers/clients where necessary
- Attend meetings where applicable, representing the Customer Services team.
- Computer literate
- Experience in the use of web sites, web applications, e-commerce and ERP systems (SAP) (desirable but not essential).
- Strong understanding of the needs of customers and clients
- Excellent communication skills, both written and verbal
- High attention to detail and excellent organisational skills
- Confident and polite telephone manner
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Customer Service/administration
3 weeks ago
Build Aviator Bury St. Edmunds, United Kingdom**The Role** · This role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tom ...
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Volunteer Services Administrator
3 weeks ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom**Job summary**: Provide effective administrative support to the busy Volunteer Services Department supporting departmental staff with the recruitment processes and management of volunteers alongside other administrative duties. Job responsibilities: Key tasks and responsibilitie ...
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Client Servicing Administrator
3 weeks ago
TIME Appointments Ltd Bury St. Edmunds, United KingdomTime Appointments are pleased to be recruiting on behalf of a Financial Services company based in Bury St Edmunds who are looking for a personable, dedicated, and motivated individual to join their bubbly team as a Client Servicing Administrator. · **Key Responsibilities**: · - L ...
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Customer Service Administrator
3 weeks ago
Build Aviator Bury St. Edmunds, United Kingdom**The Role** · This role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the citiesof tomo ...
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Sales/customer Service Administrator
4 weeks ago
Anglia Firewood Bury St. Edmunds, United KingdomWe are currently looking a customer service/sales representative to join our office team on a full time basis. We are a small team and our company is rapidly expanding; we are looking for a team member who will be passionate about helping us fulfill our current workload, but also ...
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Financial Services Administrator
2 weeks ago
R13 Recruitment Bury St Edmunds, United Kingdom Permanent, Full timeR13 Recruitment are proud to be working in collaboration with an extremely well-established Accountancy firm, who are searching for a Financial Services Administrator to join their Bury St Edmunds-based team, supporting on all administrative and compliance for Clients, Advisers a ...
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Support Services Administrator
2 weeks ago
Reed Bury St. Edmunds, United Kingdom permanentWe are currently recruiting for a Support Services Officer who would like to help us reach our mission of 'making lasting connections with our customers to improve their lives'. · As the Support Services Officer your key responsibilities are · Administration of company vehicles, ...
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Financial Services Administrator
2 weeks ago
Ortus PSR Bury St. Edmunds, United Kingdom permanentAre you seeking a workplace that values your growth and development? Our client, a leading organization in the financial services sector, is actively seeking a Financial Planning Administrator to join their dynamic team. Renowned for their commitment to employee wellbeing and com ...
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Sales/Customer Service Administrator
3 weeks ago
Adecco Bury St Edmunds, United Kingdom Full timeSales/Customer Service Administrator - Bury St Edmunds - £25-£28k (DOE)We are currently seeking a Sales/Customer Service Administrator on behalf of our Bury St Edmunds based client. This role is perfect for a customer orientated individual, that is looking to be a part of a growi ...
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Customer Service/ Administrator
3 weeks ago
Berry Recruitment Bury St Edmunds, United Kingdom Temporary, Full timeBerry Recruitment are currently looking for a Customer Service and Administration Team Member for a busy client based in Busy St Edmunds. · You will be required to support the team in completing various administration and office based duties within the Hire Department. · The id ...
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Customer Service Administrator
4 days ago
Driver Hire Bury St, United KingdomYour local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator. · Contract Type: · Temporary to Permanent. · The Role: · Our National customer require a Customer Service Administrator in an ongoi ...
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Financial Services Administrator
1 week ago
Service Service Employment Agency Limited Bury St. Edmunds, United Kingdom permanentMy client is a renowned financial planning firm with offices in Norfolk and Suffolk; with one of the largest teams in the local area, their clients are at the forefront of their daily priorities, with over half a billion of client funds under their steadfast supervision. · This i ...
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Customer Service Administrator
4 days ago
Driver Hire Bury St Edmunds, United Kingdom Permanent, Full timeYour local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator. · Contract Type: Temporary to Permanent. · The Role: · Our National customer require a Customer Service Administrator in an ongoing ...
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West Suffolk Council West Suffolk, United Kingdom**About the role**: · We are looking to appoint an afternoon Customer Service Reception Assistant with additional administrator duties to join our team at our West Suffolk House office in Bury St Edmunds. · The role will involve welcoming visitors that are attending pre-booked ap ...
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Services Administrator
3 weeks ago
University of Cambridge Cambridge, United KingdomWe have an exciting opportunity for a personable and effective service administrator to work in the newly restructured Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital r ...
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Service Administrator
2 weeks ago
Sygma Security Systems Ltd Steeple Bumpstead, United KingdomSygma are looking for a service administrator to assist with planning/booking of jobs, buying, scheduling service and maintenance visits and looking after key client accounts. · **Job Types**: Full-time, Permanent · **Salary**: From £21,000.00 per year · **Benefits**: · - Casual ...
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Service Administrator
3 weeks ago
Harris Truck & Van Limited Witham, United Kingdom**Job description** · Harris Truck & Van has an exciting opportunity available to join our team as a Service Administrator in Witham. You will join us on a full-time basis and in return, you will receive a competitive salary. · **About us**: · Harris DAF was founded by Frank Harr ...
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Service Administrator
3 weeks ago
ZEISS Group Cambridge, United KingdomProcessing service quotations using CRM · - Processing purchase orders using CRM · - Service invoicing · - Assisting with Scheduling related tasks within the team as directed by the Operations Manager and Customer Partner Manager · - Sending professional communication to our cust ...
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Service Administrator
2 weeks ago
SVC Solutions Copford, United Kingdom**Salary & Benefits** · - Salary 25k depending on experience · - 20 days holiday + bank holidays raising by 1 extra day each full year of service to a maximum of 5 · - Pension - Employer contribution is 5%, Employee contribution is 5%. AVCs can be made through arrangement · **Abo ...
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Customer Service Administrator
2 weeks ago
Hales Jobs Thetford, United KingdomCustomer Service Administrator · Based in Thetford · **Salary**: £22,000 per annum · 2 weekly shift rotation including alternate weekends · Early shift - 06:30-15:15 · Late shift - 11:15-20:00 · We are looking for a Customer Service Administrator to work for our client on a tempo ...