- Acts as primary day-to-day point of contact for internal customers and stakeholders
- Be the key link between Customer Service and the SalesForce Product Manager
- Consult with stakeholders and customer insights to build features for development: business requirements gathering
- Support the Product Manager to evaluate the business value of new features development and prioritize accordingly to business priorities (able to defend business requests and help with setting priorities)
- Works closely with the business stakeholders to create a prioritised requirements backlog
- Organize and lead acceptance test (UAT) effort to ensure the features or fixes match the business requirements
- Work with Business Analysts to develop training plan and training materials, and deliver end user training and collect feedback from internal users
- Responsible for writing the user stories (grooming and definition)
- Collaborate with the Service Cloud European Product Manager to set right priority and delivery plan of key business requirements
- Participate in key meetings including daily, sprint planning, refinement sessions, system demos and team retros
- First contact for Service Cloud internal escalations, day to day operations and troubleshooting
- Deep knowledge of Service processes and Service systems (or at least whom to go to in order to ask questions)
- Experience using Service Cloud case management by Salesforce
- Expert in Customer Service processes and operations
- Customer champion / centric: is able to drive enhancements and requirements from a customer point of view
- Agile methodology experience is a plus
- Experience using JIRA or similar tool is a plus
- Ability to prioritise multiple tasks within a collaborative team environment
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Product Owner
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Oscar Associates (UK) Limited Swindon, United Kingdom Full timeProduct Owner - Swindon (Hybrid) · £42,000+ (DOE) / HYBRID / Private Health Insurance / 25 days holidays + BH · Oscar Technology are helping a longstanding client to expand their team with an additional Product Owner. · In this role you will be responsible for writing and tracki ...
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Nelson Frank Swindon, United Kingdom Full timeServiceNow Platform Manager/Product Owner - (Full Time) · I am currently partnered with a leading manufacturing organization who are looking for someone to own the platform and define the strategy of the ServiceNow toolset. · Location: Swindon, UK (80% remote work) · **Salary**: ...
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Nelson Frank Swindon, United Kingdom Full timeServiceNow Platform Manager/Product Owner - (Full Time) · I am currently partnered with a leading manufacturing organization who are looking for someone to own the platform and define the strategy of the ServiceNow toolset. · Location: Swindon, UK (80% remote work) · **Salary**: ...
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Technical Product Owner
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Lorien Swindon, United Kingdom**Technical Product Owner** · - ALM - Application Lifecycle Management · - Full time in state-of-the-art offices near Swindon · - Benefits include an annual bonus, 6% pension, private medical and dental · Our client is a well-known global retail brand, utilising complex technolog ...
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Product Owner
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Mayden Bath, United KingdomMayden UK have an exciting opportunity for a **Product Owner** to join the team. · Location: Oldfield Park, Bath · **Salary**: £40,000 + dependent on experience · Hours: 37.5 hours per week. Full time, Monday - Friday · **About Us**: · Mayden is a growing software company, awarde ...
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Product Owner
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Talent International Bath, United Kingdom**Job Search** / **IT & Support****: · **Product Owner**: · - Location- Bath, Somerset- Salary- £ £ per annum- Job Type- Permanent- Ref- BBBH32315_ Contact- Lucy Bentley**_Product Owner | Bath | Hybrid_** · I am recruiting a **Product Owner **for a bespoke sales/CRM provider who ...
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VitalHub Upper Swainswick, United Kingdom**THE COMPANY**: · S12 Solutions is a specialist healthtech company based in Bath. Our product is an app and website (platform), developed by a mental health professional, which makes Mental Health Act assessment processes quicker, simpler, and more secure, improving timely acces ...
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Spectrum IT Wantage, United Kingdom**Product Owner** · **Hybrid role based in Oxfordshire - One day a week in the office** · **Salary £45k - £55k + Benefits** · **Requirements**: · - Define and measure the impact of new features being considered for inclusion in a product release · - Maintain a groomed backlog, pr ...
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Digital Waffle Oxford, United Kingdom**Product Owner (Contract)**: · **Job details**: · - Posted 15 March 2024 · - Salary £400 - £500 per day · - LocationOxford · - Job type Contract · - Discipline Infrastructure · - ReferenceZJ-67-15 · - Contact NameZak Jones · **Job description**: · **Job Title: Product Owner (Con ...
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Product Owner
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Mayden Bath, United Kingdom**About the role** · We are looking for a self motivated and enthusiastic Product Owner to join our expanding team. Product Owners are responsible for planning and prioritising the development backlog for Mayden's flagship patient management system, iaptus, which is used by more ...
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Jonas Software Wallingford, United KingdomJob Description: · Product Owner · The Gladstone Way · It's not WHAT we do, it's WHY we do it · At Gladstone we are all about progression and constantly challenging and developing ourselves as individuals, as a company and ultimately as an industry. Inspiring our industry to inno ...
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Product Owner
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Mayden Bath, United Kingdom**Salary**:£40,000+ pa, dependent on experience · **Location**:Oldfield Park, Bath · **About the role** · We are looking for a self motivated and enthusiastic Product Owner to join our expanding team. Product Owners are responsible for planning and prioritising the development ba ...
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Product Owner
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Digital Waffle Gloucester, United Kingdom**Product Owner (Contract)**: · **Job details**: · - Posted 15 March 2024 · - Salary £400 - £500 per day · - LocationGloucester · - Job type Contract · - Discipline Infrastructure · - ReferenceZJ-67-13 · - Contact NameZak Jones · **Job description**: · **Job Title: Product Owner ...
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Product Owner
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Benefact Group Gloucester, United Kingdom**Working hours**:35 hours per week, Monday to Friday · **Duration**:6 - 12 month contract · **Location**:Gloucester · **About the role***: · **Benefact Group**, are seeking a highly experienced **Product Owner** with significant Insurance Industry experience to join us on a cont ...
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Product Owner
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Ecotricity Group Limited Stroud, United Kingdom**About The Role** · We run a small but perfectly formed delivery team at Ecotricity. Between our Project managers and Product Owners we're responsible for leading the delivery of the technology and associated business change here at Ecotricity. · We have vacancy for a product ow ...
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Product Owner
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Journey Cheltenham, United Kingdom[Role Overview] · You'll work as a Product Owner in one of our cross functional agile teams, taking ownership of the product backlog and delivery milestones, for our groundbreaking, multi-tenant, eCommerce booking platform for luxury hotels, spas and resorts. · [What You'll Do] · ...
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Product Owner
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Preservica Abingdon, United KingdomAre you looking for a new challenge using your expert knowledge to build new cloud-native SaaS software products? Can you align an agile software development team to your product vision? · We are Preservica and our active digital preservation solutions are at the razor's edge of ...
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Good Energy Chippenham, United Kingdom**Vacancy Name** · - Product Owner · **Vacancy No** · - VN572 · **Salary** · - GBP 40,000 - GBP 48,000 · **Contract type** · - Permanent · **Basis** · - Full Time · **About Us** · - We're Good Energy, a 100% renewable electricity supplier. We're passionate about the planet and em ...
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Smart Recruit Online Abingdon, United KingdomAre you looking for a new challenge using your expert knowledge to build new cloud-native SaaS software products? Can you align an Agile software development team to your product vision? · We are Preservica and our active digital preservation solutions are at the razor's edge of ...
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Product Owner
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Bowimi Bath, United KingdomWe're looking for a Product Owner to join our team in Bath, working on building the world's best CRM for food and drink brands. · Our product is split between our mobile apps (used by field sales reps) and our admin dashboards (used by managers). · Our tech stack is: , C#.NET, Po ...
Service Cloud Product Owner - Swindon, United Kingdom - Corpay
Description
Your role
Corpay is currently seeking a Salesforce Service Cloud Product Owner. As a Salesforce Service Cloud business expert, you will be part of the European team responsible for supporting the delivery of Service Cloud technology solutions across UK Fleet.You will report directly to the VP of UK Fuel Operations and work closely with the Salesforce Product Manager and will be responsible driving the Service Transformation agenda in UK main LOBs.
You will assess the business priorities, help with evaluating the business impact and gathering the business requirements and acceptance criteria. You will also be responsible for planning and structuring the business testing, training and post-deployment support to ensure full utilization. A vital part of the role will be to train Service Cloud users across the business and champion the continuous evolution of the product.
How we work:
As a Service Cloud Product Owner you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
•Assigned workspace in Swindon, UK
•Company-issued equipment
What you'll be doing
Requirements:
#LI-BH1
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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