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    Customer Support Coordinator - United Kingdom - LexisNexis Risk Solutions

    LexisNexis Risk Solutions
    LexisNexis Risk Solutions United Kingdom

    1 week ago

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    Description
    Customer Service & Operations
    Customer Support Coordinator 6 Month FTC

    Contract Type:
    Fixed Term Contract (Fixed Term)
    Customer Support Coordinator

    LexisNexis Risk Solutions is the essential partner in the assessment of risk.

    Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

    Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

    You can learn more about LexisNexis Risk at the link below, risk.
    The role will work across multiple teams within finance providing the support where required. As Customer Support/Ops Coordinator, you'll provide best-in-class support to new/existing customers regarding billing inquiries, service requests, suggestions, and complaints. Your communication skills will be integral to resolving customer issues via email and telephone with a professional etiquette. Communicating customer complaints internally, you will help drive performance improvements and customer satisfaction.

    Providing new and existing customers with the best-in-class service regarding billing inquiries, service requests, suggestions, and complaints
    Resolving customer inquiries and complaints via emails or calls fairly, timely and effectively
    Ensuring minimal customer complaints, improving customer satisfaction, and providing professional customer support
    Maintaining accounts of all non-key Academic customers and recording progress via our CRM system
    Have great computer literacy MS Office Suite and numerical ability
    Have excellent experience in a customer service environment
    Be self-motivated, results-driven and a creative problem solver
    Be able to multi-task and be flexible with good time management skills
    Learn more about the LexisNexis Risk team and how we work here

    We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

    If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact
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