- Provide excellent leadership to the Client Experience Team and foster a positive, collaborative, and high-performance culture.
- Carrying out 121's and disciplinaries.
- Coach and develop team members, supporting personal development.
- Create a culture within your team that is consistent with the clients values and principles.
- Engage and motivate team members to exceed expectations and contribute to a positive workplace environment.
- Working closely with other departments including marketing and business services.
- Provide support to resolve everything swiftly and professionally.
- Report writing.
- Proven leadership experience in a client-facing role, preferably within the automotive or related industry.
- Strong ability to drive performance through a customer-centric approach.
- Excellent communication and interpersonal skills.
- Proven track record of meeting or exceeding SLA's and quality standards.
- Ability to inspire and motivate a diverse team to achieve common goals.
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Team Leader
2 weeks ago
Bleckmann Lutterworth, United Kingdom**Company presentation**: · Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We levera ...
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Team Leader
2 weeks ago
Bleckmann Lutterworth, United Kingdom**Company presentation**: · Bleckmann is the market leader in Supply Chain Management (SCM) services for the fashion and lifestyle brands. · Founded in 1862, Bleckmann has evolved from a transport company into a full supply chain solutions provider with a specific expertise in e- ...
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Team Leader
1 week ago
Bleckmann Lutterworth, United Kingdom**Company presentation**: · Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We levera ...
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1 hour ago
Great Bear Lutterworth, United Kingdom**Company Description** · Great Bear is a leading UK ambient business providing nationwide contract logistics and supply chain management services to a range of companies across a variety of sectors. · We are currently recruiting for a **Warehouse Team Leader **on a **fixed term ...
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5 days ago
E3 Recruitment Lutterworth, United Kingdom Full timeWe have an exciting opportunity available for an Engineering Team Leaderbased close to the Lutterworth area. The position is working with an internationally respected manufacturer who have multiple sites across the World. · The Engineering Team Leader will be responsible for lead ...
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Cleaning Team Leader
1 week ago
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Warehouse Team Leader
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BMI Group Lutterworth, United Kingdom**Empower, Connect, Evolve, **and** Inspire - **these are the values that drive us and make **BMI **a company where you can thrive and grow. · **Job title: Maintenance Team Leader** · **Function**:SC Concrete** · **Reporting to**:Maintenance Manager** · **Direct reports**:Yes** · ...
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Operations Team Leader
1 week ago
Fosse Meadows Lutterworth, United Kingdom**About us** · Fosse Meadows Farm is a small business in North Kilworth LE17 6JD. We are innovative, data-driven and creative. · Our work environment includes: · - Growth opportunities · - Casual work attire · - On-the-job training · We are a forward-thinking farming business tha ...
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1 week ago
Cox Automotive Lutterworth, United KingdomManheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes. · Demand for whole-life vehicle services is growing, through our acquisition of C. Walton ...
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CML Lutterworth, United Kingdom**Company Description** · Assist Shift Manager in the management of teams in order to motivate teams, ensure all aspects of Health & Safety are monitored, all Company policies and procedures are enforced and adhered to and that all product is picked and dispatched to the highest ...
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Cleaning Team Leader
1 day ago
Solutions Services Lutterworth, United KingdomAre you **reliable**, **motivated **and able to adhere to schedules? · Solutions Cleaning Services is a family run, local business and we are looking to hire a new Team Leader to join our team working in Magna Park. · You must have excellent organisational skills and be able to m ...
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Team Leader
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University Hospitals Coventry and Warwickshire NHS Trust Rugby, United KingdomAn exciting and rare opportunity has arisen to join the Midlands and NW Bowel Screening Hub as a Team Leader. · The national Bowel Cancer Screening programme has 5 Hubs and the Midlands and North West Hub is located at Rugby St Cross Hospital. The Hub is a very busy Department wi ...
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1 week ago
HRS Healthcare Ltd Rugby, United Kingdom**Those huge small victories** · Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to becom ...
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CeX Ltd Rugby, United Kingdom**Retail Supervisors with a passion for games, Movies, gadgets and computers** · Location: Rugby Phone Exchange · About Us; · - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India ...
Customer Service Team Leader - Lutterworth, United Kingdom - The Caraires Consultancy
Description
Monday to Friday between 8.00am – 5.30pm (40 hour week)
up to £35,000 per annum (depending on experience)
Are you a confident leader with a passion for delivering exceptional client experiences?
Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead their Client Experience Team.
If you thrive in a fast-paced environment, have a customer-focused mindset, and excel in driving performance, you could be the customer service team leader we are looking for
Key Responsibilities:
As the Customer Service Team Leader, you will play a pivotal role in ensuring the success of our client experience team and enhancing overall client satisfaction.
As a Customer Service Team Leader, you will create an environment that engages high performing individuals to excel in delivering all services and skill development, including reviewing the performance of team members identifying training needs, coaching, and planning training sessions.
Skills and experience: