- Lean Six Sigma Yellow+ Belt is a plus
- Experience writing and presenting BRDs;
- Proven experience of working with multiple stakeholders across regional markets
- Experience working cross functionally with tech and non-tech teams
- Excellent written, verbal and interpersonal communication skills with proven ability to present data to stakeholders in a digestible manner.
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Program Manager
3 weeks ago
Akkodis London, United KingdomProgram Manager / Finance / (Re)Insurance / Insurance / Agile / Waterfall / Microsoft Azure DevOps · **Job title**:Program Manager · **Job type**:Contract · **Rate**:£675 (Inside) · **Location**:London · An exciting opportunity has arisen for a Program Manager to join a well-know ...
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Program Manager
3 weeks ago
Akkodis London, United KingdomProgram Manager / Finance / (Re)Insurance / Insurance / Agile / Waterfall / Microsoft Azure DevOps · **Job title**:Program Manager · **Job type**:Contract · **Rate**:£675 (outside) · **Location**:London · An exciting opportunity has arisen for a Program Manager to join a well-kno ...
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Program Manager
3 weeks ago
eFinancialCareers London, United Kingdom**Responsibilities of Program Manager - Wholesale Credit Risk**: · - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. · - Identifies stakeholders and key organizations and build and manage relationships. · - Dir ...
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Program Manager
3 weeks ago
Parkside Office Professional London, United KingdomOur international client is looking for a Program Manager who can be the 'voice of the program' for both internal and external users. · **Responsibilities**: · - You would be supporting the team in driving adoption and socialization of the Partner Program and modules. · - Drive p ...
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Program Manager
3 weeks ago
Career Moves Group London, United Kingdom**Program Manager** · **Location**:London (CSG) · **Length**:11.5 months · **Rate**:£31.73 p/h · **Hours**:9am - 6pm · - Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program m ...
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Program Manager
2 weeks ago
Career Moves Group London, United Kingdom**Program Manager** · **Location**:London (onsite) · **Length**:12 months · **Rate**:£50-55 p/h · **Hours**:9am-6pm · Our ambition is to ship programs and initiatives that scale and add transformational value to this crucial part of our ecosystem. · The Global Agency Programmes t ...
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Program Manager
3 days ago
Akkodis London, United Kingdom**Program Manager** · **Program Manager / Regulatory / Insurance / Finance / Underwriting / Contract / Hybrid /London** · **The Client** · Our client is a market leader in insurance and reinsurance company working in different sectors and having offices internationally. · **About ...
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Program Manager
1 week ago
eFinancialCareers London, United KingdomWe, at the Product Delivery Office, work closely with Engineering, Product, Analytics, Sales and Data teams across organizations to tailor and continuously improve Product delivery processes, organizational models, strategies and procedures. As a member ofour team, you will have ...
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Program Manager
3 days ago
Buchanan Search London, United KingdomOur Client is one of the UK's leading resource management, recycling, and energy recovery companies. With a rich history of working in the UK since the 1800s, we operate one of the UK's largest and most efficient Energy from Waste (EfW) facilities. · The Role: · The role will cre ...
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Head of Program Management
2 weeks ago
Zopa Limited London, United Kingdom**Our Story** · **Hello there. We're Zopa.** · We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. · **The role** ...
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Program Management Lead
3 weeks ago
Sportradar London, United KingdomCompany Description · We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology ...
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Client Program Manager
1 week ago
Grafton Recruitment London, United Kingdom**Client Program Manager/ Senior Account Manager - Retail Clients** · **Remote** · **Salary: £60,000 + bonus** · Grafton Recruitment are working exclusively on behalf of a very successful, global Logistics & Supply Chain Solutions Business to source an experienced Client Program ...
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Partner Program Manager
3 weeks ago
Huntress London, United KingdomPartner Program Manager · - 6 Months · - London/Hybrid · - £500-£530 PAYE · A global technology company are looking for an experienced Partner Program Manager to join their team on an initial 6 month assignment. · **Responsibilities**: · - Be the voice of the program to internal ...
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Client Program Manager
3 weeks ago
Grafton Recruitment London, United Kingdom**Client Program Manager - Retail Clients** · **Remote** · **Salary: £60,000 + bonus** · Grafton Recruitment are working exclusively on behalf of a very successful, global Logistics & Supply Chain Solutions Business to source an experienced Client Program Manager who would be acc ...
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Technical Program Manager
3 weeks ago
Career Moves Group London, United Kingdom**Technical Program Manager** · **Location**:London (Hybrid) · **Length**:ASAP for 11.5 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust leavers (e.g., schedule, ...
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Program Management Lead
2 weeks ago
Citi London, United Kingdom**Responsibilities**: · - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. · - Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to th ...
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Technical Program Manager
2 weeks ago
Career Moves Group London, United Kingdom**Technical Program Manager** · **Location**:London (Hybrid) · **Length**:12 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · **Responsibilities**: · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust levers (e.g. ...
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Technical Program Manager
2 weeks ago
Addition Solutions London, United Kingdom**EXCITING OPPORTUNITY** · We are currently seeking someone to take on the role of **Technical Program Manager**. When in this role, you will be responsible for establishing and leading enterprise-wide, cross functional strategic initiatives. Work for an exciting techfocused comp ...
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Head of Program Management
3 weeks ago
SiriusPoint London, United Kingdom**Who We Are** · SiriusPoint is a global underwriter of insurance and reinsurance providing solutions to clients and brokers around the world. · Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SP ...
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Program Management Intern
1 week ago
Expedia Group London, United KingdomAre you passionate about solving complex problems and interested in the scalability of tech products to millions of users? Excited about being part of an inclusive and impactful culture? Join us at Expedia Group and contribute to innovative projects that are reshaping the future ...
Shop-Risk Process Program Manager - London, United Kingdom - TikTok
Description
About the teamGlobal E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.
Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.We are looking for a Process PM responsible for building robust processes for Buyer Concessions, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers.
This position will develop, standardize, and enhance processes to drive efficiency and scalability for Customer Service.How the Role contributes to our Mission:
Enable our BPO network to handle all inbound customer contacts through adherence to the robust processes you build out.
Working with our VoC/VoB team to identify none-value add tasks that create customer effort, and remove them to enable an effortless experience.
Responsibilities- Lead the way in developing, reviewing, and updating our standard operating procedures (SOPs), making sure they help customer service teams work together better and meet our goals.- Conduct comprehensive needs assessments to identify procedural gaps and opportunities for enhancement, focusing on creating a streamlined workflow that supports team synergy and productivity.- Work closely with different teams to get their opinions and make sure our SOPs match up with the overall company standards and objectives, keeping everything consistent and in line across the board.- Utilize data-driven insights to monitor the effectiveness of implemented SOPs, identifying key performance indicators (KPIs) to measure success and areas for improvement.- Facilitate open channels of communication between team members, encouraging feedback on SOP functionality and areas for enhancement to foster a culture of continuous improvement and adaptability.- Develop and maintain documentation of all SOPs, including revision histories and justifications for changes, ensuring transparency and accessibility for all team members.- Act as a pivotal point of contact for escalated issues, leveraging in-depth knowledge of SOPs and operational strategies to guide resolution processes and maintain customer satisfaction.
Minimum Qualifications- Bachelor's degree or equivalent practical experience.- Experience in eCommerce or marketplace platform.- Experience in project management; preferably with experience in developing Standard Operational Procedures (SOPs) for high value goods.- Analytical and problem-solving skills, with the ability to think strategically and operationalize concepts into actionable plans.
- Adaptability and flexibility to manage shifting priorities and the ability to handle high-pressure situationsPreferred Qualifications: