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IT Support Technician
3 weeks ago
Recruitment Genius Wigan, United KingdomJob Title: IT Support Technician · Reporting to: IT Manager · Location: Standish, Wigan, WN6 · **Salary**: £22k to £27K - DOE · Hours: The role has two alternating shift patterns. Monday to Friday, 08:30 to 17:30 and Monday to Friday, 07:30 to 16:30 · The Company · We are one of ...
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IT Support Technician
2 weeks ago
Recruitment Genius Wigan, United KingdomJob Title: IT Support Technician · Reporting to: IT Manager · Location: Standish, Wigan, WN6 · **Salary**: £22k to £27K - DOE · Hours: The role has two alternating shift patterns. Monday to Friday, 08:30 to 17:30 and Monday to Friday, 07:30 to 16:30 · The Company · We are one of ...
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IT Support Technician
2 weeks ago
Adria Solutions Ltd Stockport, United KingdomIT Support Technician - Stockport · Adria Solutions has an exciting opportunity for an IT Support Technician to join our well-established client based in Stockport. As an IT Support Technician, you will be responsible for all technical and administration aspects of our client's I ...
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IT Support Technician
3 weeks ago
IT Talent Solutions Ltd Manchester, United KingdomIT Support Technician (including weekend work) required for my client based in either Bracknell / Milton Keynes / Crawley / Manchester · This is a hybrid role - 2 days IN 2 days OUT · Salary is £35k · SHIFTS: · 4 days on / 3 days off - This will include weekends (Saturday & Sunda ...
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IT Support Technician
2 weeks ago
One Education Manchester, United Kingdom**Permanent - 35 hours per week** · Here at One Education, we're looking to appoint a highly motivated IT Support Technician to deliver smooth IT support services on our behalf. · Joining us as IT Support Technician, you will provide first and second line support to our customers ...
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IT Support Technician
2 weeks ago
Allegiance Technology Manchester, United Kingdom**IT Support Technician · Role**:IT Support Technician** · Location**:Manchester City centre** · Salary**:£22,000 - £26,000 · A Law firm who are nationally recognised for being one of the very best in the UK (and have the awards to prove it) are looking to add to their technical ...
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IT Support Technician
2 weeks ago
MFK Recruitment Bacup, United KingdomOur client in Bacup is seeking an IT Support Technician to join their team. · **IT Support Technician - Key accountable areas**: · - Responsible for the computer systems within a company, overseeing installation and ensuring backup systems operate effectively · - Hardware and sof ...
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IT Support Technician
3 weeks ago
Allegiance Technology Liverpool, United KingdomIT Support Technician · Liverpool · £26,000 DOE · Currently working as an IT support technician, but beginning to get a bit bored of the same old support duties, customers and tech stack? If so, I am currently working with an established software company based in the heart of Liv ...
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IT Support Technician
2 days ago
Intellect UK Group Limited Crewe, United Kingdom Full timeI'm recruiting on behalf of my client, an IT Solutions firm based in Holmes Chapel for an IT Support Technician to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server e ...
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IT Support Technician
2 weeks ago
Logic Resourcing Group Kidsgrove, United KingdomWe're recruiting on behalf of a growing multi-academy trust, that offers a friendly and supportive working environment, and the opportunity to have a positive impact on supporting young people in education. This role offers: · - 36 days of holiday, including bank holidays rising ...
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IT Support Technician
1 week ago
YourPrime Warrington, United KingdomIT Support Technician · Location: Hybrid (Warrington) · Salary: £28,000 · As a seasoned recruiter, I am thrilled to present an opportunity with a premier data management solutions provider at the forefront of optimizing how organizations capitalize on their data. This esteemed cl ...
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IT Support Technician
2 weeks ago
YourPrime Warrington, United KingdomJob Description · IT Support Technician · Location: Hybrid (Warrington) · Salary: £28,000 · As a seasoned recruiter, I am thrilled to present an opportunity with a premier data management solutions provider at the forefront of optimizing how organizations capitalize on their da ...
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IT Support Technician
1 week ago
Halecroft Recruitment Trafford Park, United KingdomAs **IT Support Technician**, you be working in a demanding, fast-paced, and dynamic manufacturing environment, across 4 sites, primarily Head Office based in Trafford Park. · We are looking for an **IT support Technician** with experience and a logical approach to troubleshootin ...
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IT Support Technician
1 week ago
YourPrime Warrington, United KingdomIT Support Technician · Want to apply Read all the information about this position below, then hit the apply button. · Location: Hybrid (Warrington) · Salary: £28,000 · As a seasoned recruiter, I am thrilled to present an opportunity with a premier data management solutions pro ...
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IT Support Technician
3 days ago
BPM Tech Standish, United Kingdom**Job Title**: IT Support Technician · **Reporting to**: IT Manager · **Location**: Standish, Wigan · - Company bonus scheme available _ · **About the role** · **Daily Duties to include** · - Responding to support requests in a timely manner and prioritizing requests · - Monitor ...
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IT Support Technician
1 week ago
Simpson Judge Ltd Manchester, United KingdomIT Support Technician · Manchester · Hybrid · This is an excellent opportunity for someone from any IT/Helpdesk background to join a firm in a role with great long-term opportunities to help you excel within your career. · The company is a successful one site firm with a national ...
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IT Support Technician
6 days ago
Adria Solutions Ltd Nantwich, United KingdomIT Support Technician - Hybrid Working - Up to £25k · On behalf of our growing client based In Nantwich, we are recruiting for an enthusiastic IT Support Technician. As an IT Support Technician, you will identify software, hardware, and network issues, and ensure swift resolution ...
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IT Support Technician
1 week ago
Simpson Judge Ltd Manchester, United KingdomIT Support Technician · Manchester · Hybrid · This is an excellent opportunity for someone from any IT/Helpdesk background to join a firm in a role with great long-term opportunities to help you excel within your career. · The company is a successful one site firm with a national ...
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IT Support Technician
1 week ago
One Education Manchester, United Kingdom**Permanent - 35 hours per week** · Here at One Education, we're looking to appoint an enthusiastic IT Support Technician to provide 1st line technical support · Strong communication, excellent time management and great customer service skills, you'll work well under pressure by ...
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IT Support Technician
6 days ago
Synergie Mold, United KingdomJob title: IT Technician · Contract type: Full-time, temporary until the 30/08/ hours per week) · Pay: £107.40 per day, increasing to £120.97 after a 12-week period (Band 5) · - Applicants to this role will need the ability to travel between sites (full driving licence/own car) * ...
IT Service Service Desk Support Technician - Warrington, Cheshire, United Kingdom - Tata Consultancy Services
Description
Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company.
TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology.We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.Support many of the biggest brands in the UK and worldwide.
The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users.
Activities require a competent aptitude for working with applications, computer systems, handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution.
In conjunction with the 'Purpose of the Role' statement above, the job incumbent will be required to deliver such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift.
Printer availability report preparation and analysisDay-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone
Monitor the Printer incidents through internal monitoring systems
Maintain ongoing communication on the printer incident updates to customers provided by 2nd and 3rd line support teams
Review and acknowledge service requests as per process
Take overall responsibility for service request handling
To act as a single point of contact for phone calls, chat, portals, and emails etc. from staff regarding IT issues and queries not limited to Printer tickets
Receiving, logging, and managing calls/chat/self-service portal/tickets to their conclusion from internal staff via telephone and email
Responsible for troubleshooting IT related issues such as but not limited to software / applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users
Installation of all applications and resetting passwords to all enterprise applications
Escalate unresolved calls to various application and infrastructure support teams
Effective time / task management, as well as the ability to be flexible and creative on any given task
Operating within a 24*7*365 as per agreed shift Rota
Handle contacts in a professional manner with utmost quality
Perform Quality analysis when required
Must be ITIL certified
In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues
Willingness to participate and lead project meetings with the customer on request
Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc.
Available to support in Night shift (12 hour working for 4 days and 4 days week off)
Willingness to work on weekends on other shifts on rotational basis if required
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.You'll find a welcoming culture and many internal volunteering and social networks to join.
Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Disability Accommodation Request".
Apply online now.
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