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    IT Support Technician - United Kingdom - YourPrime

    YourPrime
    YourPrime United Kingdom

    18 hours ago

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    Description

    IT Support Technician

    Location: Hybrid (Warrington)

    Salary: £28,000

    As a seasoned recruiter, I am thrilled to present an opportunity with a premier data management solutions provider at the forefront of optimizing how organizations capitalize on their data. This esteemed client has crafted a state-of-the-art platform that is reshaping the landscape of data organization and analysis, propelling businesses toward rapid, well-informed decisions.

    In the pivotal role of IT Support Technician, you will be the linchpin in enabling clients to unlock and interpret their data, contributing to strategic business decisions. This position transcends routine IT support; it's about pioneering in business intelligence, ensuring that data privacy laws are meticulously upheld.

    We are in pursuit of visionary individuals with a zest for navigating the intricacies of customer behavior analytics, predictive modeling, and powerful communication strategies. If you possess a fervent interest in data and aspire to be at the vanguard of technological advancement, all while championing data privacy, we welcome you to apply for this impactful role within a vigorous industry.

    Key Responsibilities include:

    • Providing first and second line technical & application support through phone, email, and direct interaction for both internal and external customers.
    • Managing the day-to-day performance of infrastructure & applications, including Azure cloud environments, VM environments, storage, firewalls, and switches.
    • Proactively monitoring and updating IT systems, addressing potential issues.
    • Preparing and configuring new equipment, such as PCs, laptops, routers, servers, and network switches.
    • Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters.
    • Maintaining precise internal and customer documentation in alignment with ISO 27001 and ISO 9001 standards.
    • Liaising with third-party suppliers to guarantee service delivery.
    • Configuring and administrating Microsoft on-premises & 365 products, with escalations of complex issues to the senior team.
    • Managing and implementing client projects, with effective planning.

    Desirable Skills and Requirements:

    • Proficiency in addressing Microsoft Azure Cloud & Office 365-based issues independently.
    • Broad IT knowledge.
    • Experience with VMware + Hyper-V.
    • Prior experience with VOIP.
    • Skills in the installation and configuration of laptops and PCs.
    • Experience in supporting Microsoft servers & applications.
    • Ability to install, configure, and support firewalls, routers, and switches.
    • Strong troubleshooting skills.
    • Knowledge of cloud backup solutions.
    • A minimum of 2 years in IT support, with MSP experience being a significant advantage.

    Work Pattern:

    Monday to Friday, 8 am – 4:30 pm, with a hybrid working model and occasional travel as required.

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